Director, Customer Success

Job Description:. Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.. Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.. Develop and maintain efficient...

Roles & ResponsibilitiesWe are hiring!The successful imcumbent:Customer Success Engineer (CSE) provides technical support and ensures the success of our client's post-implementation. He/She is an authority on company's product architecture in its entirety, showcasing individual expertise in software and adept knowledge of its integration with hardware....

Position Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/She is an authority on product architecture in its entirety, showcasing individual expertise in softwareand adept knowledge of its integration with hardware. Acting as the Single Point of Contact (SPOC) for our clients, CSE...

Roles & ResponsibilitiesPosition Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/She is an authority on product architecture in its entirety, showcasing individual expertise in softwareand adept knowledge of its integration with hardware. Acting as the Single Point of Contact...

Roles & ResponsibilitiesWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be...

We're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing...

Role and Responsibilities:Take ownership of customer issuesCustomer success rep must take ownership of the customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the appropriate internal teamsA lot of times,...

Roles & ResponsibilitiesCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo’s professional...

We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo's professional services, by managing the...

ResponsibilitiesClosely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievableDevelop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona's, Customer engagement plans, and a...

Roles & ResponsibilitiesDuties and Responsibilities Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes. Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience. ...

Job Description:Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices.Best Practices: Deeply understand the product's functional logic and apply it effectively. Assist customers in achieving best practices through product utilization. The Customer Success Manager (CSM)...

Position Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty's Customer Operations team is the front-line for all things pertaining to our customer's experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this...

Roles & ResponsibilitiesPosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The...

The Customer Success Specialist (CSS) will be expected to lead the delivery of a superior support program for exhibitors and sponsors, with the goal of helping them achieve their objectives. S/he will drive positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing revenue...

Role purposeAs a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside...

Duties and ResponsibilitiesHandle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes.Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience.Work with vendor teams to...

As part of the Customer Success Team, you are required to serve our customers, communicate and assist them in a polite & professional manner through face-to-face engagements. This involves but is not limited to, guiding our customers through a step-by-step process on transfer of vehicle ownership through the LTA website, walking them through the process of...

Evo Global Services - Evo House ServicesWe are a fast-growing student accommodation company that provides a home away from home, with luxury, comfort and safety. We believe in providing our tenants with something that money cannot buy: assurance of their security, in top-notch accommodation.Job Summary:We are seeking a motivated and enthusiastic Customer...