Desktop Engineer
1 week ago
Key Responsibilities:
- Provide onsite and remote support for desktops, laptops, printers, and other IT peripherals.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist in managing Microsoft 365 (M365) applications (Outlook, Teams, OneDrive, SharePoint).
- Install, configure, and update operating systems, applications, and security patches.
- Manage & create user accounts, passwords, and access rights in Active Directory and M365.
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
- Provide support for email and collaboration tools (Outlook, Teams, SharePoint).
- Document technical issues and solutions in a ticketing system.
- Assist with IT asset inventory management.
- Educate users on basic IT best practices and security guidelines.
- 1-3 years of experience in desktop support or a similar IT role.
- Hands-on experience with Windows OS and basic troubleshooting.
- Familiarity with Microsoft 365 (M365) applications and services.
- Basic knowledge of Active Directory and user management.
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
- Strong problem-solving skills with a customer-oriented approach.
- Good communication skills and the ability to work in a team.
- Experience with IT ticketing systems (e.g., ServiceNow, JIRA, Freshdesk).
- Basic knowledge of macOS and mobile device support.
- IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate will be advantage.
Please send your detailed resume in MS Word format to resume@goldtecHRs.com with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
Outlook
Microsoft 365
MacOS
Troubleshooting
Technical Assistance
Hardware
Ticketing
Laptops
Active Directory
Ticketing Systems
user accounts
Windows OS
User Management
Adaptability
Good Communication Skills
Service Desk
Networking
Operating Systems
Customer Service Excellence
DNS
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