Desktop Support Engineer

6 days ago

Singapore TERRA SYSTEMS PTE. LTD. Full time

Terra is a dynamic company with several hundreds of staff spanning across Asia Pacific region focusing on innovative communications solutions and services using AI technologies. We build hardware and software products and deliver tailor-made services to provide competitive edge to our clients and partners.

This is an opportunity for an outstanding individual to join our talented IT Service Management team to provide technical support to our clients with computer hardware and software issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

**Responsibilities**:

- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.

**Job Requirements**
- Higher NITEC/Diploma in information technology or related fields
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.

**Quality Traits We Are Looking For**
- Ambitious, self-driven and passionate about directly contributing to the growth of the company
- Ability to deep dive into the technical details, but never be out of touch with business requirements
- Dynamic and highly adaptable to business’s needs and priorities which are constantly shifting and evolving
- Creative thinking backed by analytical and problem-solving skills.
- Good teamwork, coordination, and planning, self-driven, and ability to work at pace in a dynamic organization
- Work well under pressure and meets tight deadlines

If you are looking to make an impact and play a part in shaping the Information Technology industry globally, please send your CV and expected salary to us.

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