Desktop Support Engineer

2 days ago


Singapore IFS CAPITAL LIMITED Full time
Roles & Responsibilities

Reporting to the Group Tech Head, the Desktop Support Engineer will be responsible for maintaining the company's computer hardware, software, and network systems. The job scope entails providing technical assistance to employees and troubleshooting issues to ensure smooth functionality within the organization.

Key Responsibilities:

  • Provide desktop support to users on site and remote. This includes installation, liaising with vendors and the setup of application software.
  • Setup laptops and virtual phones for new staff based on corporate specifications.
  • Diagnose and perform L1 troubleshooting on all corporate equipment, solutions and ensure that relevant updates and patches are applied accordingly to all the desktops and servers.
  • Initiate escalation procedures and follow up on all open requests to vendors in the event of hardware failure.
  • First level troubleshooting of network connectivity in a LAN/WAN environment.
  • Track hardware and software inventory and provide updates to the relevant departments on regular basis.
  • Assist in user/hardware movement and office relocations.
  • Maintain defective equipment/parts in maintenance inventory, document repairs, maintain and restock assigned laptops as per headcount requirements.
  • Assist users with data backups and application recovery on a required basis.
  • Maintain IT records and participate in IT audits in a supporting role on a required basis.
  • Generation of system logs for HOD to review.
  • Create and maintain technical documentation and procedures.

Requirements:

  • Diploma in Engineering, Computer Science/Information Technology or its equivalent.
  • At least 1 year of experience in a technical service role.
  • Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments.
  • Knowledge with user setup on Active Directory, Exchange, and SharePoint would be advantageous.
Tell employers what skills you have

Technical Documentation
Troubleshooting
Technical Assistance
Hardware
Outsourcing
Laptops
Inventory
Active Directory
Computer Hardware
SharePoint
Windows
Audits
Microsoft Windows

  • Singapore TECH COUTURIER PTE. LTD. Full time

    Job Description:Tech Couturier Pte. Ltd. is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and services to our employees.In this role, you will troubleshoot and resolve technical issues related to desktop hardware, software, and peripherals. You will...


  • Singapore MINDTECK SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesDeskside Support EngineerJob Summary:The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate...


  • Singapore MINDTECK SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesDeskside Support EngineerJob Summary:The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate...


  • Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Roles & ResponsibilitiesManage the IT Support and staff to provide 1st level technical support;Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of...


  • Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Roles & ResponsibilitiesManage the IT Support and staff to provide 1st level technical support;Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of...


  • Singapore LANTU EMPLOYMENT AGENCY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a hands-on, proactive and highly independent Desktop Support Engineer to manage our IT support and operations for our Singapore office (approx. of around 15 users). You will be directly reporting to our IT Support & Helpdesk Manager, based in London. The Desktop Support Engineer will be required to research issues and...


  • Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Support Engineer (AE) - Training providedWilling to work at Changi/Loyang area Training will be provided Able to start work immediateThe OpportunityInstallation/configuration of OS and applications including in house applications Installation /configuration of accessories, peripherals and mobile devices Troubleshoot and...

  • Desktop Support

    4 weeks ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Shall provide daily on-site DESKTOP management and support services ("DESKTOP Support Services") for end-users' End UserComputing Devices (DESKTOP) which are used in the Customer's environment with the Customer's approval. The general scope of Desktop Support Services shall minimally include:(a) Image build...


  • Singapore CAXTON (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Caxton Associates:Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade...


  • Singapore INTELLECT MINDS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Provide excellent customer service. Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. Support on desktops, notebooks, printers, scanners hardware components. Installation, re-installation, troubleshooting and reconfiguration of...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities"• Install, upgrade, support and troubleshoot Windows & Microsoft Office 365• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers• Provide user data and application recovery• Use diagnostic tools to troubleshoot problems associated with...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities"• Install, upgrade, support and troubleshoot Windows & Microsoft Office 365• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers• Provide user data and application recovery• Use diagnostic tools to troubleshoot problems associated with...


  • Singapore PERCEPT SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionResponsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents...


  • Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesRoles and Responsibilities Install, maintain, and troubleshoot IT infrastructure (hardware & software), including remote support. Provide daily tech support and assist clients with adding hardware and applications as needed. Handle system monitoring, maintenance, and upgrades for computers and servers. Respond to service calls,...


  • Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesRoles and ResponsibilitiesInstall, maintain, and troubleshoot IT infrastructure (hardware & software), including remote support. Provide daily tech support and assist clients with adding hardware and applications as needed. Handle system monitoring, maintenance, and upgrades for computers and servers. Respond to service calls,...

  • Desktop Support

    2 weeks ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Duties and ResponsibilitiesProvide hardware and software support; including client life-cycle management and all standard management for the site. Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager. Responsible for installation,...


  • Singapore Singtel Group Full time

    NCS, a leading technology services firm in the Asia Pacific region, is seeking a skilled Desktop Support Specialist to join its team. As a key member of our IT service delivery team, you will be responsible for providing prompt and effective assistance to customers with their desktop-related issues.The ideal candidate will possess excellent communication and...


  • Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesScope of Responsibilities (but not limited to):Installation / configuration of OS, Message Clients for desktop PC / notebook. Installation / configuration of accessories, peripherals and mobile devices. Troubleshoot and resolve desktop incidents. Manage disk and folder sharing, and permission settings on desktops. Handle printer...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the client:Our client is a MNC Technology Company, they are looking for Roaming Desktop Engineers to support multiple customer sites.Responsibilities:Roaming Engineer with desktop/laptop skillsets to support Government agencies Support and troubleshoot desktops and laptops issues Perform breakfix and part replacement for...

  • Desktop Engineer

    6 days ago


    Singapore Flintex Consulting Pte Ltd Full time

    We are looking for a highly skilled Desktop Engineer to join our team at Flintex Consulting Pte Ltd. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our desktop infrastructure.About the RoleThe Desktop Engineer will be responsible for managing the installation, configuration, and maintenance of...