Technical Support Officer
1 month ago
Remuneration: Basic with AWS & VB
+ $120 Transport Allowance + $66 (Flexible Benefit Allowance) + eMedical Card (cover spouse + children under 18)
Work location: MacPherson
Working hours: Monday to Friday
Job Description:
- Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
- Perform remote troubleshooting on the ticketing kiosks if required.
- Coordinate and work with maintenance team and station staff in:
- Compiling fault data for ticketing kiosks and generate reports.
- Combining and rearranging data from source documents where required.
- Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
- Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
- Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
- Generate backend reports of the ticketing kiosks for investigation purposes.
- Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
- Supports in all ticketing kiosks and MCC workstation related tasks (e.g. update station layout drawing).
- Any ad-hoc additional duties as instructed if required.
Job Requirements:
- Nitec in Engineering or any other relevant field.
- Possesses high accuracy in processing information.
- Able to work independently and in a team in a challenging environment
- Candidates with no experience are welcome to apply
Daniel Wilson | Reg No.: R24125247
Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845
Tell employers what skills you have
Maintenance
Maintenance Management
Troubleshooting
Ticketing
Investigation
Drawing
Computerized Maintenance Management System
Engineering
Layout
Able To Work Independently
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