Current jobs related to Technical Support Manager - Singapore - This is an IT support group
-
Singapore This is an IT support group Full timeIt's fun to work at a company where people truly believe in what they are doing!Job Description: The successful candidate will be more than simply a support executive. We’re looking for people who are interested in operational functions and are keen on developing skills and learning. As a member of the Technical and Case Support Team, the successful...
-
Technical Support Engineer
2 days ago
Singapore This is an IT support group Full timeDate Posted: 2024-11-19Country: Singapore Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers! Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new...
-
Singapore This is an IT support group Full timeYTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators. The group has 3 subsidiaries: Geneco (Seraya Energy), which retails...
-
Technical Support Analyst
3 days ago
Singapore This is an IT support group Full timeWe are looking for someone who can fluently speak English, Japanese, and Chinese. JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how...
-
Bloomberg Technical Support
8 hours ago
Singapore This is an IT support group Full timeBloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the...
-
Singapore This is an IT support group Full timeIndustry: Marine / Shipping Working hours: 5 days 9am - 6pm Salary: up to $3,500Job Duties: Ensure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels owned/operated by the Company, including: Installing and configuring computer hardware operation systems and applications; Monitoring...
-
Singapore This is an IT support group Full timeAbout the Role Our client, a reputable IT Solutions company with offices in Singapore and Malaysia , is seeking a proactive Technical Support Engineer (L1)to join their Ubi office in Singapore . This role is perfect for individuals who enjoy troubleshooting and solving IT-related issues while delivering excellent customer service. Key Responsibilities...
-
Technical Support Manager
6 days ago
Singapore SURPASS STAFFING PTE. LTD. Full timeRoles & ResponsibilitiesPrimary ResponsibilitiesTeam Leadership & Management Lead, supervise, and mentor the technical support team, fostering productivity and morale. Conduct regular training sessions to keep the team updated on new technologies and support protocols. Define clear goals, objectives, and performance expectations for team members. Oversee...
-
Technical Support Manager
5 days ago
Singapore SURPASS STAFFING PTE. LTD. Full timeRoles & ResponsibilitiesPrimary ResponsibilitiesTeam Leadership & Management Lead, supervise, and mentor the technical support team, fostering productivity and morale. Conduct regular training sessions to keep the team updated on new technologies and support protocols. Define clear goals, objectives, and performance expectations for team members. Oversee...
-
Technical Support Manager
6 days ago
Singapore SURPASS STAFFING PTE. LTD. Full time $7,000 - $8,000Primary Responsibilities Team Leadership & Management Lead, supervise, and mentor the technical support team, fostering productivity and morale. Conduct regular training sessions to keep the team updated on new technologies and support protocols. Define clear goals, objectives, and performance expectations for team members. Oversee recruitment,...
-
Singapore This is an IT support group Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
-
Singapore This is an IT support group Full timeNot just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting...
-
Singapore This is an IT support group Full timeWe are looking for a dedicated Technical Library Associate to join our growing company. You will work closely with the engineering team to write new technical articles, organize technical documentation, and maintain our online knowledge base. The role may also call for the creation of simple images and making minor adjustments to the knowledge base...
-
Singapore CUBI TECHNICAL PTE. LTD. Full timeThe IT Operation and Maintenance Manager is a critical role responsible for overseeing the ongoing operation, maintenance, and support of an organization's IT infrastructure and systems. This position plays a crucial role in ensuring the reliability, security, and performance of IT assets and services. The IT Operation and Maintenance Manager typically...
-
IT Technical Support
6 days ago
Singapore ACE BUSINESS PRIVATE LIMITED Full timeRoles & ResponsibilitiesJob Overview:Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT...
-
IT Technical Support
5 days ago
Singapore ACE BUSINESS PRIVATE LIMITED Full timeRoles & ResponsibilitiesJob Overview:Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT...
-
IT Technical Support
3 days ago
Singapore ASCEND COM PTE. LTD. Full timeRoles & Responsibilities- Provide Proposal and Quotations to clients' AV/Signage/display requirements- Audio Visual System Design and Integration- Experience in Live Events, audio and video systems- Experience in Display Signages and LED wall setup and configurations- Computer Technology. Networking, software and hardware assembly, installation...
-
IT Technical Support
3 days ago
Singapore ASCEND COM PTE. LTD. Full timeRoles & Responsibilities- Provide Proposal and Quotations to clients' AV/Signage/display requirements- Audio Visual System Design and Integration- Experience in Live Events, audio and video systems- Experience in Display Signages and LED wall setup and configurations- Computer Technology. Networking, software and hardware assembly, installation...
-
Technical Support Manager
6 days ago
Singapore PRIMUSTECH PTE. LTD. Full timeRoles & ResponsibilitiesProvide engineering support to the Maintenance Teams in the design, development, testing, and implementation of software for Building Management System, specifically network engineering, SCADA and PLC / DDC.Experience The applicant shall have minimum 5 years of hands-on experience in the servicing and maintenance of SCADA servers and...
-
Technical Support Manager
5 days ago
Singapore PRIMUSTECH PTE. LTD. Full timeRoles & ResponsibilitiesProvide engineering support to the Maintenance Teams in the design, development, testing, and implementation of software for Building Management System, specifically network engineering, SCADA and PLC / DDC.Experience The applicant shall have minimum 5 years of hands-on experience in the servicing and maintenance of SCADA servers and...
Technical Support Manager
2 weeks ago
Primary Responsibilities
Team Leadership & Management
Lead, supervise, and mentor the technical support team, fostering productivity and morale.
Conduct regular training sessions to keep the team updated on new technologies and support protocols.
Define clear goals, objectives, and performance expectations for team members.
Oversee recruitment, onboarding, and performance evaluations to build a high-performing team.
Customer Support
Ensure prompt and effective resolution of customer issues to achieve high satisfaction levels.
Serve as an escalation point for complex or unresolved technical problems.
Monitor customer feedback and address recurring issues proactively to improve the customer experience.
Develop strategies to enhance customer support operations and service levels.
Operational Oversight
Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Implement and manage ticketing systems, reporting tools, and communication platforms.
Analyze support trends to optimize workflows, improve efficiency, and reduce resolution times.
Technical Expertise
Maintain in-depth knowledge of the company’s products, services, and technologies.
Guide the support team in technical troubleshooting and resolving complex issues.
Collaborate with product and engineering teams to address recurring technical challenges and improve products.
Stay informed about industry trends and integrate best practices into the support process.
Communication & Collaboration
Act as a bridge between the support team and other departments, such as sales, marketing, and product development.
Provide senior management with regular updates on team performance, customer satisfaction, and operational challenges.
Liaise with external vendors or partners to resolve third-party technical issues.
Effectively communicate technical concepts to non-technical audiences and stakeholders.
Strategic Planning
Develop and implement strategies to scale support operations in alignment with business growth.
Allocate resources efficiently to meet current and future support demands.
Establish and enforce customer service policies that align with company objectives.
Risk Management
Identify risks in support processes and develop strategies to mitigate them.
Ensure compliance with regulatory standards and data protection laws.
Metrics & Reporting
Monitor support metrics such as first-response time, resolution time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).
Leverage data-driven insights to refine processes and improve service quality.
Requirements
Qualifications & Experience:
Bachelor’s degree in Cybersecurity, Computer Science, IT, IT Engineering, Business Administration, or related fields.
A minimum of 5 years of experience in technical support, customer service, or IT management roles.
Hands-on expertise in troubleshooting software, hardware, networking, and systems.
Familiarity with ITIL frameworks or similar methodologies.
Technical Proficiency:
Strong knowledge of Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), and Cloud Platforms (AWS, Azure, Google Cloud).
Proficiency with helpdesk tools (e.g., Zendesk, Freshdesk), CRM platforms (e.g., Salesforce), and monitoring tools (e.g., Nagios, SolarWinds, Datadog).
Certifications (Preferred):
CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma certifications are advantageous.
Skills:
Exceptional leadership, goal setting, and performance management abilities.
Strong organizational and project management skills, with a strategic mindset.
Expertise in conflict resolution, adaptability, and working under pressure.
Commitment to delivering high-quality service and maintaining customer satisfaction.
Excellent communication and interpersonal skills for handling escalations professionally.
#J-18808-Ljbffr