Air Export Customer Service

7 days ago


Singapore KWE-KINTETSU WORLD EXPRESS (S) PTE LTD Full time
Roles & Responsibilities

Working hours

  • 5 Day work week; Working hours: 8:30am to 6:00pm
  • Work on Public Holiday when required
  • Overtime work when required

Job Scope

  • Attend to customers' inquiry
  • Prepare and process Air Export booking request
  • Arrange for collection of cargo at customers' premise
  • Provide booking confirmation and flight details to customers
  • Mange customers' expectations and complaints
  • Correspond with overseas offices on shipment status and inquiries
  • Verify invoices from vendor
  • Prepare customers' report

Job Requirements

  • Must be familiar with Microsoft Word and Excel
  • Must be able to work independently
  • Must be able to converse in English fluently through email and phone
  • Must possess a sense of urgency and responsibility in work
  • Outgoing personality
  • Willing to learn with good attitude
  • Prior work experience in this industry is not required, but will be advantageous if have
Tell employers what skills you have

Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Freight Forwarding
Air Freight
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Able To Work Independently
Customer Service Experience
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