Export Customer Service Executive
4 weeks ago
- Engage directly with customers, delivering outstanding, friendly, and reliable service.
- Provide flight details to customers within the stipulated timeframe (1 hour) after receiving the booking.
- Verify export document compliance during the processing of export work orders.
- Apply for the appropriate export permits and complete other customs processes in a timely manner.
- Answer all calls promptly within three rings without fail.
- Monitor onboard status consistently and inform customers of any irregularities immediately.
- Maintain effective communication with all relevant departments, including Operations, Warehouse, Traffic, and Planning teams.
- Ensure that airfreight rates applied are accurate and up to date.
- Stay informed and updated on new changes or requirements from airlines or governmental regulations.
- Submit all monthly customer reports punctually and without fail.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
Tell employers what skills you haveExport
Microsoft Office
Interpersonal Skills
Logistics
Administration
Freight Forwarding
Data Entry
Air Freight
Compliance
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Export & Logistics
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