export customer service

4 weeks ago

Singapore ASIAN WORLDWIDE SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The Export Customer Service Representative will be responsible for managing and overseeing the export process, ensuring that all shipments are handled efficiently, on time, and meet customer expectations. The role requires strong communication, problem-solving skills, and a deep understanding of export documentation and logistics processes.

Key Responsibilities:
  • Customer Support:
    Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns related to export shipments.
    Act as the main point of contact between customers, shipping agents, freight forwarders, and internal teams.
    Ensure timely updates and communication with customers regarding the status of their shipments.

Documentation Management:

  • Prepare and review all necessary export documents (e.g., invoices, packing lists, bills of lading, export permits, certificates of origin).
  • Ensure compliance with all export regulations and documentation requirements (customs, shipping, and regulatory bodies).
  • Maintain accurate and up-to-date records of export transactions.

Shipment Coordination:

  • Coordinate with freight forwarders, and warehouses to ensure the timely and accurate dispatch of goods.
  • Track shipments and resolve any issues that may arise during transportation or customs clearance.

Problem Resolution:
Address and resolve any shipment delays, discrepancies, or damages in a timely and professional manner.
Work with internal teams and customers to find solutions and mitigate future issues.

Customer Relationship Management:
Build and maintain strong relationships with clients and external partners.
Proactively identify opportunities for improving service and operational efficiency.
Provide feedback and suggestions to improve processes and customer satisfaction.

Job Requirements:
  • Education:
    International Trade, or related field is preferred.
  • Experience:
    Minimum of 2-3 years of experience in export or logistics operations, with a focus on customer service.
    Experience with shipping documentation, international trade compliance, and customs procedures is highly preferred.
    Knowledge of Incoterms and shipping methods is a plus.
  • Skills:
    Excellent communication skills, both written and verbal.
    Strong problem-solving and conflict resolution abilities.
    Ability to work in a fast-paced environment with attention to detail.
    Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
    Ability to work collaboratively across departments and with customers.
    Strong organizational and multitasking skills.

Working Conditions:

  • Full-time position , weekday Monday to Friday 9am to 6pm
  • Central Area
Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Customer Support
Multitasking Skills
Conflict Resolution
Customer Relationship Management
PowerPoint
Attention to Detail
Trade Compliance
Freight
Transportation
Customer Satisfaction
Customer Service
Shipping
International Trade
Customer Service Experience

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