Customer Service

2 months ago


Singapore FCA CONSULTANTS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Change Request Management
    • Receive and process internal change requests such as updates to customer information in the internal system.
    • Check and validate requests before processing to ensure accuracy and completeness.
    • Update the requestor once the change request has been processed.
  • Referral Program Tracking and Preparation
    • Track and manage the referral program, including validation of referrals.
    • Request payment vouchers and inform referrers about the collection process.
    • Maintain accurate records of all referral activities and communications.
  • Customer Communication
    • Engage with external customers regarding the collection of vouchers.
    • Provide excellent customer service and address any inquiries or issues related to the referral program.
  • Ad-hoc Support
    • Assist with other tasks and projects as needed to support the sales operations team and business units.

Requirements:

  • 2 years of proven experience in administrative roles with a focus on admin/operations is highly desirable.
  • Strong numerical and analytical skills with attention to detail.
  • Proficiency in MS Office applications, especially Excel, and accounting software.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and work under pressure in a fast-paced environment.
  • Familiarity with relevant legal and regulatory requirements is a plus.

Working Hours:

  • Monday – Friday (9:00 am – 6:00 pm)

Tell employers what skills you have

Referrals
Microsoft Office
Microsoft Excel
Analytical Skills
Customer Information
MS Office
Sales Operations
Attention to Detail
Excel
Team Player
Regulatory Requirements
Customer Service
Customer Communication
Ability to Prioritize
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