Customer Service Manager
2 months ago
Report and works closely with Operations Manager
Monitor customer service trends, anticipate customer needs, and develop strategies to ensure that customer service is at the highest possible level
Train and guide customer service personnel to ensure customer service standards are met
Develop customer service guidelines and implement strategies to achieve customer loyalty
Evaluate, analyze, and report customer service data to track performance and improve strategies.
Identify customer service issues and develop strategies to address them.
Identify areas of improvement and devise strategies to increase customer satisfaction.
Maintain customer service policies to ensure continuity and compliance with company regulations.
Tell employers what skills you have
CRM
Coaching
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Customer Loyalty
Administration
Compliance
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience
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customer service
3 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
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Customer service manager
1 week ago
Singapore RMS MARINE & OFFSHORE SERVICE Full timeROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...
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Customer Service
3 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
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Customer service executive
7 days ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer Service Representative
2 weeks ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Customer Service/Operation Executive
3 weeks ago
Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full timeKey Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...
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Service Centre Call Agent
3 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeKey ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...
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Customer service manager
4 days ago
Singapore PS Energy Pte Ltd Full timeThe Customer Service Manager will oversee our customer service team in providing quality customer service for our clients, developing ways to streamline the customer service process, and supporting smooth & efficient functioning of daily sales operations. Main Activities: Supervising the daily operations of the customer service team Create and maintain...
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Customer Service Manager
2 weeks ago
Singapore United Overseas Bank Full timeCustomer Service ManagerAt United Overseas Bank, we are seeking a skilled Customer Service Manager to lead our customer information team. In this role, you will be responsible for managing the day-to-day activities of the team, ensuring seamless customer service delivery and fostering strong relationships with our customers.Key ResponsibilitiesManage and...
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Customer Service Manager
3 weeks ago
Singapore PS ENERGY PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Service Manager will oversee our customer service team in providing quality customer service for our clients, developing ways to streamline the customer service process, and supporting smooth & efficient functioning of daily sales operations.Main Activities: Supervising the daily operations of the customer service team ...
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Customer service manager
3 weeks ago
Singapore ADVINES HR SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob descriptionFunctional objectives (Role / desired outcome)• Integrated and effective customer service hub with close cross-regional and -functional alignment.• High customer satisfaction and loyalty via above-average customer service levels.Tasks and Responsibilities• Develop and execute a comprehensive customer service...
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Customer Service Manager
3 weeks ago
Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full timeRoles & ResponsibilitiesCustomer Service Manager responsibilities include:· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth· Taking ownership of customers issues and following problems through to resolution· Setting a clear mission and deploying strategies focused towards that missionJob...
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Customer Service Manager
3 weeks ago
Singapore HERA BEAUTY PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for all clients who interact with our salon.The Customer Service Manager's responsibilities include overseeing customer service operations, handling client inquiries and complaints, and implementing strategies to improve...
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Customer service manager
1 week ago
Singapore RUNSUN CLOUD PTE. LTD. Full timeAbout Us: We are a leading global organization providing cutting-edge technology and data services to clients worldwide. As we continue to expand, we are seeking a highly skilled and experienced Customer Service Manager to lead technical support and customer service operations in Singapore. Job Summary: As the Customer Service Manager based in Singapore,...
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Customer Service Manager
3 weeks ago
Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesA Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities· Improve customer service...
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Customer Service Manager
3 weeks ago
Singapore RUNSUN CLOUD PTE. LTD. Full timeRoles & ResponsibilitiesAbout Us:We are a leading global organization providing cutting-edge technology and data services to clients worldwide. As we continue to expand, we are seeking a highly skilled and experienced Customer Service Manager to lead technical support and customer service operations in Singapore.Job Summary:As the Customer Service Manager...
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Customer Service Manager
3 weeks ago
Singapore PRESTO DRYCLEANERS PTE LTD Full timeRoles & ResponsibilitiesJob Description:As the Customer Service Manager, you will be the face of our brand, responsible for ensuring that every customer interaction is positive, seamless, and exceeds expectations. You’ll lead our team of dedicated counter service staff at our 11 outlets islandwide, seek to optimise processes, and implement strategies that...
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Customer service manager
1 week ago
Singapore PRESTO DRYCLEANERS PTE LTD Full timeKey Responsibilities Lead and manage the counter service team, fostering a culture of excellence and accountability. Managed the counter service team’s rostering and leave requests Coordinate and manage pick up and delivery requests from customers with drivers using our driver management system Review attention to office and leather items from Counter...
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Full-time Customer Service Officer
3 weeks ago
Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full timeRoles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...
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Customer Service Manager
3 weeks ago
Singapore Snaphunt Full timeThe OfferWe are seeking a highly skilled Customer Service Manager to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.The JobManage a team of customer support representatives to ensure exceptional...