Rooms Division Manager
3 weeks ago
Job Description
- Supervise : Directly -Front Office Manager, Chief Engineer, Executive Housekeeper and Security Manager.
- Supervise : Indirectly - Front Office Department, Engineering Department, Housekeeping Department and Security Department.
- Responsible for maintaining courteous and competent rooms operation and services to hotel guests.
- Prepare and discuss with the department heads on their respective department's annual budget, department plan, Preventive Maintenance program, training and set departmental objectives.
- Monitor and review the forecast monthly rooms revenue and occupancy closely.
- Operate and ensure the departments spend prudently within budget and make sound recommendation/justification for all expenses.
- Review the financial and operational report. Attend monthly P&L and Credit meeting and justification.
- Optimize the utilization of rooms to maximize room revenue.
- Develop, discuss training plans and implement training sessions with all department heads.
- Review daily occupancy forecasts and management reports.
- Liaise with the Food & Beverage department on room operation.
- services.
- Liaise with the Finance Department for accounting support and credit control on guest accounts.
- Liaise with the Sales and Reservations Department on room bookings as to achieve monthly forecast or budget revenue.
- Resolve staff issues and their welfare with close assistance from the Human Resource Department. Motivate and counsel staff where appropriate. And periodical review staff career development.
- Ensure that the full range of Rooms Division services are up to the required standards and improve. Continue to explore new skills and technologies as to keep on the market movement.
- Resolve and investigate guest's complaints and handle them promptly and efficiently. Liaise with all departments as required.
- Perform other duties as directed by the General Manager.
Front Office
Property Management Systems
Rooms Division
Budgets
Preventive Maintenance
Leadership
Training Development
Housekeeping
Legislation
VIP
Property
Career Development
Accounting
Developing People
Human Resource
Communication Skills
Customer Service
Hotel Management
Hospitality
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