Cluster Rooms Division Manager

5 days ago

Singapore SSG HOTELS PTE. LTD. Full time
Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room's division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

Tell employers what skills you have

Coaching
Front Office
Rooms Division
Leadership
Customer Experience
Housekeeping
Property
Exceptional Customer Service
Business Strategy
Financial Statements
Writing
Audits
Customer Service
Service Delivery

  • Cluster Rooms Division Manager

    5 days ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.Marriott Hotels:· Duxton Reserve Singapore, Autograph Collection· Maxwell Reserve Singapore,...

  • Rooms Division Manager

    5 days ago

    Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

    Roles & ResponsibilitiesReporting to the Executive Assistant Manager, the incumbent will be responsible to:Oversee the operations & performance of the front office & housekeeping departments including the front desk, concierge, bell service, club floor, laundry, linen & uniform rooms. Establish and implement effective administrative and operational systems...

  • Rooms Division Manager

    5 days ago

    Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionSupervise : Directly -Front Office Manager, Chief Engineer, Executive Housekeeper and Security Manager. Supervise : Indirectly - Front Office Department, Engineering Department, Housekeeping Department and Security Department. Responsible for maintaining courteous and competent rooms operation and services to hotel...

  • Rooms Division Administrator

    3 weeks ago

    Singapore THE SOCIAL EQUITY PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionPerforms all duties as listed in the Task list and as determined by the Rooms Division Manager and in accordance to PPHG guidelines. Supports company's philosophy and company culture on a daily basis to ensure guest satisfaction and the achievement of our mission statement. Maintains complete knowledge of all hotel...

  • Rooms Division Manager

    5 days ago

    Singapore FURAMA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:1. Oversee the operations of Front Office, Housekeeping, Security and Engineering department.2. Responisble for maintaining courteous and competent rooms operation services to hotel guests.3. Ensure that the Rooms Division is sufficiently staffed and are trained to provide the best...

  • Senior Cluster Manager

    6 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Description:The Office of Campus Housing at Nanyang Technological University plays a pivotal role in creating an exceptional learning, working, and living environment for students, faculty, and staff.We are seeking a highly skilled individual to serve as a Deputy Cluster Lead for one of our student hostels. This role offers the opportunity to develop and...

  • Rooms Coordinator

    5 days ago

    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Rooms Coordinator is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.Possess minimum G.C.E. "O" levels. Candidates with Diploma / Degree in Hospitality / Tourism Management or...

  • Deputy Cluster Lead

    6 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Office of Campus Housing at Nanyang Technological University (NTU) plays a crucial role in creating an exceptional learning, working, and living environment for students, faculty, and staff. Deputy Cluster Lead Job Description We are seeking a highly skilled individual to serve as a Deputy Cluster Lead for one of our student hostels. This role offers the...

  • Cluster Operations Manager

    7 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    **About NTU**The Office of Campus Housing (OCH) at Nanyang Technological University (NTU) is responsible for providing optimal on-campus living environments for students and faculty to excel in learning, research, teaching, and other university-related work. Our mission is to serve the residents with exceptional service and create a positive living...

  • Director of Rooms

    5 days ago

    Singapore SHERATON TOWERS SINGAPORE HOTEL Full time

    Roles & ResponsibilitiesReporting to the General Manager, the incumbent will provide strategic leadership, initiate strategies and programmes to enhance service quality, productivity and operations excellence towards achieving the Hotel's goals and objectives.JOB RESPONSIBILITIES:Responsible for the overall administration and operation of the Rooms Division...

  • Cluster Manager

    3 weeks ago

    Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptions:Manages a network of childcare centres. Provides leadership to Principals in the areas of strategic planning, development, execution, and management of programmes and projects. Ensures the successful implementation and evaluation of centralised curricula and initiatives at each centre. Holds a strong understanding...

  • Cluster Revenue Analyst

    3 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.Marriott Hotels:· Duxton Reserve Singapore, Autograph Collection· Maxwell Reserve...

  • Cluster Revenue Analyst

    3 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.Marriott Hotels:· Duxton Reserve Singapore, Autograph Collection· Maxwell Reserve Singapore,...

  • Cluster Manager

    3 weeks ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:In charge of running the operations of the centres in the cluster.Establish and maintain good relations with relevant stakeholders (School management, Parents, Internal and External parties)Manage and lead a team of Supervisors and teachers in our school-based centres.Continuously train and motivate Supervisors and...

  • Cluster Manager

    3 weeks ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:In charge of running the operations of the centres in the cluster.Establish and maintain good relations with relevant stakeholders (School management, Parents, Internal and External parties)Manage and lead a team of Supervisors and teachers in our school-based centres.Continuously train and motivate Supervisors and...

  • Rooms Controller

    3 weeks ago

    Singapore HOLIDAY INN SINGAPORE ATRIUM Full time

    Roles & ResponsibilitiesReporting to the Front Office Manager, The Rooms Controller oversees the day-to-day operations of the hotel rooms inventory and assignment, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.Description:Reports directly to and communicates with the Front Office Manager on all pertinent...

  • Division Manager

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Ang Mo KioIndustry: EngineeringResponsible for driving the division's growth by overseeing the development and execution of the division's strategy to expanding product offerings, improving cost and quality control, enhancing brand image. Leading efforts to increase sales of OEM products locally and internationally. Create...

  • Cluster Lead, HR Advisory

    3 weeks ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYThe HR Advisory Cluster Lead will have strategic and operational accountability for the HR Advisory team in their geographical cluster, a fungible pool of resources that support People Leaders at defined critical interactions and collaborate with colleagues across HR to deliver on strategic people...

  • Room Attendant

    5 days ago

    Singapore CARLTON HOTEL (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities1. Responsible to clean and maintain guest rooms, guest corridor and service pantry in accordance to the standards set by the hotel eg. makes bed, dusts the room and furniture, replenishes the guestroom and bath supplies, cleans the bathroom and bedroom, vacuums carpet.2. Responsible to replenish the mini bar items...

  • Senior/Sales Manager, Rooms

    3 weeks ago

    Singapore Young Women's Christian Association of Singapore Full time

    Roles & ResponsibilitiesTo be responsible for planning, developing new room sales business while maintaining and servicing. existing accounts.Responsibilities· To be responsible for securing rooms sales from corporations, travel agencies and leisure markets.· To assist General Manager and DOS in planning and formulating sales strategies for the rooms...