Room Division Executive

4 days ago

Singapore Sheraton Towers Singapore Hotel Full time

COMPANY DESCRIPTION

The Sheraton Towers Singapore Hotel is a hotel of timeless style and grace. Voted by Conde Nast Traveler Gold List and Travel & Leisure magazine as one of the top Hotels in the world, Sheraton Towers Singapore Hotel sets the benchmark in the hospitality industry with its outstanding quality standards and personalized butler service.

DESIGNATION : [Sheraton Towers Singapore Hotel] Room Division Executive - Front Office

RESPONSIBILITIES
- Be well versed in operation of Front Office System (Galaxy/ Lightspeed) and keep the password confidential.
- Create, amend or cancel room reservations for guests, including group arrivals.
- Pre-assign rooms and monitor on departures.
- Coordinate with Housekeeping and Butler Service for the assignment and preparation of rooms for guest arrivals.
- Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.
- Reconfirm mode of payment and establish credit with guests, especially in the extension of stay.
- Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.
- Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.
- Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.
- Post room charges for early check-in, late departures or for discrepancies in room rates.
- Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.
- Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.
- Perform cashier closure and any other cashiering duties.
- Perform pre-night audit functions.
- Followup on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.
- Update guest locators and liaise with Star Service pertaining to the barring of calls to guest rooms.
- Provide information on Marriott Bonvoy programme.
- Perform file maintenance and other backup procedures in accordance to procedures set by the IS department.
- Perform stock requisition and ensure that all stationery, vouchers and folios are properly stocked and not ordered in excess.

QUALIFICATIONS
- Minumum degree qualification
- Conversant in English and Korean to liaise with Korean customers as well
- Front Office experience preferred

OTHER INFORMATION
- Working hours: Rotating shift
- Location: 39 Scotts Road Singapore 228230
- Annual Leave: 16 days per year
- Medical Benefit: Company appointment clinics and government hospitals/polyclinics

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