Rooms Division Manager

1 week ago

Singapore IHG Hotels & Resorts Full time $80,000 - $120,000 per year

Rooms Division Manager - Holiday Inn Singapore Atrium

Hotel Brand: Holiday Inn

Location: Singapore, Singapore

Hotel: Singapore Atrium (SINHI), 317 Outram Road, 169075

Job number: 148740

Your day-to-day

Financial Returns:

  • Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
  • Hit all personal/team sales goals and maximise profitability
  • prepare the departmental budget and financial plans including the hotel marketing plan

People:

  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
  • Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
  • Drive a great working environment for teams to thrive - connect departments to create sense of one team
  • Develop and maintain great working relationships with key clients and outside contacts to increase revenue

Guest Experience:

  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests
  • Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
  • Ensure front office staff provides guests with prompt service, professional attention and personal recognition
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
  • Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

Responsible Business:

  • Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
  • Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities
  • Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
  • Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiries
  • Identify improvements to marketing activities and overall hotel sales performance and work with other departments
  • Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.

Accountabilities

This is the top rooms division job in a large hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office and housekeeping employees.

Requirements

  • Degree/ Diploma or certification equivalent in Hotel Management or Business Administration.
  • At least 2 years of work experience in a similar capacity in a hotel environment
  • Have leadership experience and enjoys coaching team members
  • Team player who finds satisfaction in great teamwork

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