Rooms Division Operation Manager

3 days ago

Singapore LVND HOTELS PTE. LTD. Full time

Rooms Division Operation Manager

At Ibis Styles on MacPherson, we believe on providing efficient service and meaningful experiences. We are looking for a dedicated, experienced, customer service oriented professional to join as Rooms Division Operation Manager.

The position reports to the General Manager. The Rooms Division Operation Manager is responsible for the efficient and smooth running of the Housekeeping, Front Office and Reservation department, maintaining harmonious and strong relationships with guests and colleagues. He/She will also be responsible for working with the hotel team by driving customer satisfaction.

Duties include:

- Responsible for short and long term planning and management of the housekeeping, front office and reservation department.
- This role requires to be hands on in assisting housekeeping, front office and reservation.
- Flexible to work different shift, weekend and include night shift on rotational basis.
- Responsible for a implementation and follow through of compliance in rooms division.
- Responsible for loyalty and guests’ satisfaction.
- Ensure proper review, analysis and planning to achieve the customer service goals
- Train, coach and counsel associates to reflect our hotel service standards and procedures

Minimum requirements for this position are as follows
- Able to perform duties on weekends and public holiday
- Strong ability to interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
- Excellent organizational, interpersonal and administrative skills
- Preferably with experience in Hotel/Hospitality background.
- Hands on role to manager on duty functions as per business requirements.
- Customer centric
- Strong leader
- Well organised
- Self driven and career focussed
- Demonstrate passion for hospitality and guest services
- Strong Team Player
- Flexibility and availability to work early morning and/or evenings, as well as weekends, as needed based on business requirements.

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