Rooms Division Manager

At **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre** is looking for a **Rooms Division Manager** who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

**Responsibilities include, but are not limited to**:

- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
- Oversee night audit function and preparation of daily financial reports
- Prepare and submit statistical, performance, forecast analyses and reports as required
- Maintain procedures for the security of monies, credit and financial transactions, guest security and inventory control
- Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk
- Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- Educate and train team members in compliance with brand standards, service behaviours and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of staff
- Promote teamwork and quality service through daily communication and coordination with other departments
- Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with hotel or company rules and policies
- Maintain a comprehensive, current and BrandHearted set of departmental standards and procedures and ensure that the standards and procedures are implemented
- Ensure training needs analysis of Rooms Division staff is carried out and training programmes are designed and implemented to meet needs. Maintain training records for all Rooms Division staff
- Ensure front office staff provides guests with prompt service, professional attention and personal recognition, in particular Priority Club members, known repeat guests and other VIPs
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests, or other special guest needs

**What We Need From You**

Bachelor’s degree/higher education qualification/equivalent in Hotel Administration, Business Administration and 4 years of guest service/hotel experience with 2 years in a management capacity, or an equivalent combination of education and experience.

**Required Skills**:

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read, write and communicate in English
- Must speak the local language(s). Other languages preferred.
- Excellent communication, coordination, team management and problem-solving skills
- Computer literate

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.
- Health insurance