Rooms Division Manager

IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road

voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your Day to Day**

voco® Orchard Singapore is seeking a dynamic and passionate **Rooms Division Manager **to be part of our team. As Rooms Division Manager, you oversee the execution of the daily running of the Front Office and Housekeeping departments, leading by example in ensuring a consistent delivery of a true voco experience for our guests, while at the same time achieving departmental revenue and profit goals.

**FINANCIAL RETURNS**
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
- Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.

**PEOPLE**
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Promote teamwork and quality service through daily communication and coordination with other departments.

**GUEST EXPERIENCE**
- Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
- Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

**RESPONSIBLE BUSINESS**
- Oversee front office and housekeeping departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company. Develop action plans to correct deficiencies.
- Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
- Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
- May serve as “manager on duty” as required.
- Perform other duties as required to ensure smooth hotel operations.

**What We Need From You**
- Diploma or Degree in Hospitality Management or other relevant qualification
- Minimum 2 years’ experience in a similar capacity in a full service international hotel.
- Demonstrated leadership and good managerial skill with strong commercial acumen.
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shifts, weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

**What We Offer**

We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.