Assistant Rooms Division Manager
7 days ago
**About us**
At Holiday Inn Express® hotels we keep it simple and smart. As IHG's fastest growing hotel brand, we’re first choice for the increasing number of travelers who need a simple, engaging place to rest, recharge and get a little work done. We offer everything guests need and provide more where it matters most. We are looking for talents who are vibrant, welcoming and full of life; talents who are always finding ways to make every guest’s experience an enjoyable one.
**Your day to day**
Holiday Inn Express Singapore Serangoon is looking for an Assistant Rooms Division Manager who leads the Guest Services Team and takes key responsibility for the Guest Experience aspect of the Hotel. You will be accountable for the Guest Services Team’s execution of consistent Holiday Inn Express Guest Experience. You will ensure that all procedures and operations for the Guest Services Team will be in line with Brand Standards, employee welfare and Guest Experience. In addition, you will assist in leading and supervising the Housekeeping operations and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with Brand and local policies and procedures.
**What we need from you**
This is a leadership role involved in the effective running of the Front Office operations, including leading and supervising the operational team (Housekeeping and Engineering) whilst overseeing third party vendors.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, or equivalent.
- 3 years’ related experience in the same role, or an equivalent combination of education and experience
- Great communication skills
- A positive and keen to learn attitude
- Proficient in written and spoken English and with good communication skills.
**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:
- 5-days work week
- Duty Meal
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Dental/ Optical/ Health Screening Benefit
Job Reference: EMEAA29719
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