Rooms Division Manager
5 days ago
Reporting to the Executive Assistant Manager, the incumbent will be responsible to:
- Oversee the operations & performance of the front office & housekeeping departments including the front desk, concierge, bell service, club floor, laundry, linen & uniform rooms.
- Establish and implement effective administrative and operational systems for the department to maintain a well-organised team of staff and ensure a clean hotel.
- Lead the strategic planning for the rooms division to develop operational strategies & performance indicators as well as review operating procedures & service standards.
- Grow revenue & maximize the financial performance of the rooms division, he leads the division to maximize room occupancy & foster customer loyalty & retention.
- Operate within departmental budgets by effectively planning and controlling capital expenditure, budget, and expenses to maintain the department's Profit & Loss (P&L).
- Work towards achieving high levels of guest satisfaction through the consistent execution of the property's standards, operational leadership & hands-on interaction with guest & team members.
- Ensure knowledge management & operational risks management through compliance management, corporate governance & crisis management.
- Manage financial plans & budgets as well as overseeing talent capability development & performance management.
Requirements:
- Diploma In Hotel Management or equivalent.
- Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
- Possess strong training, leadership and people management skills.
- Proven ability to manage and motivate a team.
- Strong analytical and problem-solving skills.
- Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
- Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements.
Excellent Communication Skills
Revenue Management
Rooms Division
Strategic Planning
Budgets
Administration
Hospitality Management
Compliance
Communication Skills
Training Leadership
Crisis Management
Hotel Management
Performance Management
People Management
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