Service Desk Officer
1 month ago
Job Opportunity: Service Desk Officer (1 Year Contract)
Location: Suntec, Singapore
Working Hours: Office Hours (details to be confirmed)
Salary Range: $3,000 - $4,000
Contract Type: Contract/Outsourced
Helpdesk Support:
- First-Level User Problems: Provide helpdesk support by resolving first-level user issues and performing basic troubleshooting.
- Service Desk Calls: Log and resolve service desk calls, ensuring end users are kept updated throughout the process.
Technical Assistance:
- Installation and Configuration: Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Vendor Collaboration: Collaborate with vendor support contacts to resolve technical issues efficiently.
- International Coordination: Coordinate with international IT support staff to address and resolve user problems.
System Interconnectivity and Management:
- Client-Server Environment: Ensure seamless interconnectivity of desktop computers with various systems in a client-server environment.
- PC Re-Image Program: Manage the ongoing PC re-image program using Intune.
- System Upgrades: Recommend and perform necessary system upgrades to ensure optimal performance.
Training and Support:
- Staff Training: Train staff on hardware and software usage to improve efficiency and problem-solving skills.
- Video Conferencing Support: Provide technical support for video conferencing systems.
Procurement and Inventory Management:
- IT Hardware and Software: Assist in purchasing, building, and deploying IT-related hardware and software.
- IT Inventory Management: Maintain an up-to-date IT inventory through regular hardware and software audits.
Technical Expertise:
- Azure Environment: Experience with the Azure environment is required.
How to Apply:
Interested candidates should send their resume to:
- Email: jocelynchan@recruitexpress.com.sg
- Telegram: @jocelynchan
Jocelyn Chan | Consultant | Recruit Express Pte Ltd
- Company EA Licence number: 99C4599
- Personnel EA License: R1331820
Tell employers what skills you have
Usability
Video Conferencing
Troubleshooting
Technical Assistance
Azure
Hardware
Inventory
Purchasing
Procurement
Inventory Management
Service Desk
Audits
Technical Support
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