Customer Success Executive
Found in: Talent SG 2A C2 - 2 weeks ago
At Ebb & Flow Group, we're passionate about creating exceptional food experiences. We harness creativity, curiosity, and diligence in pursuit of our mission: to delight every customer, whether they dine in one of our restaurants or savour our dishes at home.
We are thrilled to introduce our brand new wine concept – a proprietary, in-house wine supply chain that grants us direct access to vineyards. We are actively seeking service-oriented individuals who possess a genuine passion for exceptional food and extraordinary experiences. If you are enthusiastic about wines and celebrating their captivating origins, we invite you to be a part of our team.
Key Responsibilities
- Foster strong relationships with clients to enhance their overall purchasing experience and satisfaction.
- Provide outstanding customer service, addressing inquiries and concerns.
- Coordinate and manage wine shipments and logistics with local and overseas suppliers, ensuring timely and efficient delivery in accordance to the business needs.
- Prepare purchase orders for delivery to clients, manage the necessary administrative process, including generating invoices, filing, and ensuring payments are made timely.
- Work closely with the sales team, ensuring the sales catalogue is communicated accurately and effectively to clients.
Qualifications:
- Proficient in using Microsoft Office.
- Understanding of Retail, Hospitality, or F&B markets is a plus.
- Maintain a high standard of personal grooming and hygiene standard.
- High attention to detail and thrives in a fast-paced environment.
- Has a positive and never-say-die attitude.
Perks:
- Birthday Leave to spend with loved ones on your special day
- Competitive Staff Discounts across outlets
- Health and Medical Insurance coverage
- Opportunity to learn from knowledgeable mentors in the industry
Tell employers what skills you have
Microsoft Office
Restaurants
Supply Chain
Purchasing
Customer Success
Freight Forwarding
Inbound Freight
Freight Transportation
Freight Insurance Administration
Air Freight
Grants
Attention to Detail
System Administration
Sea freight, experience
Wine
Customer Service
Hospitality
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