Customer Success Manager
Found in: beBee S SG - 4 weeks ago
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
What you’ll do
We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.
- Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
- Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
- Build and strengthen relationships with your customers to become their trusted advisor
- Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
- Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
- Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
- Ensure a successful and robust onboarding experience for all new customers
- Translate customer feedback into product requirements
What you bring
- 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
- Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
- Experience in IT project management, delivery and project methods is a plus
- Ability and experience to structure and prioritise your work and the work of others
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
- Exceptional English language skills (written and spoken), especially technical vocabulary.
- Proficiency in Japanese is a plus. Please indicate your language skills in your CV.
LeanIX empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections, assess its support of business capabilities, and manage its continuous transformation. LeanIX is now an SAP company and this role will ultimately report into the LeanIX organization. Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams.
#LeanIX
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 387636 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Customer Success Manager
Found in: Talent SG 2A C2 - 1 week ago
Singapore CLOUDGO PTE. LTD. Full timeRoles & ResponsibilitiesCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo’s professional...
-
Customer Success Manager
1 week ago
Singapore Cloudflare, Pte. Ltd. Full timeCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo's professional services, by managing the...
-
Customer Success Manager
1 week ago
Singapore Digital Investment Management Pte. Ltd. Full timePosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty's Customer Operations team is the front-line for all things pertaining to our customer's experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this...
-
Customer Success Manager
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesPosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The...
-
Customer Success Manager
7 days ago
Singapore Evo Global Services Pte. Ltd. Full timeEvo Global Services - Evo House ServicesWe are a fast-growing student accommodation company that provides a home away from home, with luxury, comfort and safety. We believe in providing our tenants with something that money cannot buy: assurance of their security, in top-notch accommodation.Job Summary:We are seeking a motivated and enthusiastic Customer...
-
Director, Customer Success
1 week ago
Singapore Scholastic Education International (singapore) Private Ltd. Full timeThe Director, Customer Success will be responsible for establishing and leading the Customer Success department for a global Software as a Service (SaaS) and blended education business. This role requires a strategic leader with a proven track record in customer success, account management, and team building. The Director will develop and execute a...
-
Customer Success Specialist
Found in: Talent SG 2A C2 - 1 week ago
Singapore DOXA HOLDINGS INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be...
-
Customer Success Specialist
1 week ago
Singapore Doxa Holdings International Pte. Ltd. Full timeWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing...
-
Customer Success Officer
2 weeks ago
Singapore Y3 Technologies Pte Ltd Full timeRole and Responsibilities:Take ownership of customer issuesCustomer success rep must take ownership of the customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the appropriate internal teamsA lot of times,...
-
Customer Success Specialist
2 weeks ago
Singapore Whale Tech Pte. Ltd. Full timeJob Description:Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices.Best Practices: Deeply understand the product's functional logic and apply it effectively. Assist customers in achieving best practices through product utilization. The Customer Success Manager (CSM)...
-
Senior Customer Success Manager
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore NUMERIX SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing...
-
Customer Success Specialist
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesDuties and Responsibilities Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes. Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience. ...
-
Customer Success Advocate
10 hours ago
Singapore Jobline Resources Pte Ltd Full timeResponsibilitiesClosely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievableDevelop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona's, Customer engagement plans, and a...
-
Senior Customer Success Manager
2 weeks ago
Singapore Numerix Singapore Pte. Ltd. Full timeDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user...
-
Customer Success Specialist
Found in: Talent SG 2A C2 - 1 week ago
Singapore Axcel Partners Full timeWe are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...
-
Customer Success Specialist
1 week ago
Singapore Cloud Expo Asia Pte. Ltd. Full timeThe Customer Success Specialist (CSS) will be expected to lead the delivery of a superior support program for exhibitors and sponsors, with the goal of helping them achieve their objectives. S/he will drive positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing revenue...
-
Customer Success Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ELITEZ & ASSOCIATES PTE. LTD. Full timeRoles & ResponsibilitiesWe are hiring!The successful imcumbent:Customer Success Engineer (CSE) provides technical support and ensures the success of our client's post-implementation. He/She is an authority on company's product architecture in its entirety, showcasing individual expertise in software and adept knowledge of its integration with hardware....
-
Customer Success Specialist
1 week ago
Singapore Magenta Consulting Services Pte. Ltd. Full timeDuties and ResponsibilitiesHandle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes.Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience.Work with vendor teams to...
-
Principal Customer Success
2 weeks ago
Singapore Accelya Us Inc. Singapore Branch Full timeRole purposeAs a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside...
-
Customer Success Engineer
2 weeks ago
Singapore Elitez Pte. Ltd. Full timePosition Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/She is an authority on product architecture in its entirety, showcasing individual expertise in softwareand adept knowledge of its integration with hardware. Acting as the Single Point of Contact (SPOC) for our clients, CSE...