Customer Success Manager
Found in: Talent SG 2A C2 - 2 weeks ago
As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.
Key responsibilities -
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
- Develop an intimate understanding of your customers’ businesses, conduct health checks
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Handle customer concerns with confidence, putting them at ease.
Key requirements -
Must haves :
- Graduation- B.E (Computer Science)/ B.E(Information Technology)/ B.Sc (IT)
- Experience in handling SaaS platform
- Overall 4-5 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
- Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces.
Good to have :
- Ability to speak in any of the following languages - Malay & Mandarin
- Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing
Measures of Success:
- NPS
- Retention rate
- Product adoption - breadth and depth
Tell employers what skills you have
Account Management
Customer Relationships
Customer Success
People Analytics
B2B
Digital Marketing
Analytics
SaaS
Presentation Skills
data driven statistical analysis
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