Customer Service Quality Executive
4 weeks ago
Office basedClarke Quay (CBD area)
Monday - Friday, office hours 8.30am - 6.00pm
Yearly Renewable contract
Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
Ensure consistent and detail cases notes updated in system after each liaison with respondents.
Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
Ensure prompt follow-up for survey cases under pending status.
Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
Ensuring all potential/actual complains are acted upon within stipulate timeline.
Requirements:
- Singaporean
- At least Diploma or above
- At least 2 years of relevant customer service and email specialist experience
- Experience with Key Performance Indicators (KPIs) preferred
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/3715
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO's Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
Tell employers what skills you haveCoaching
Microsoft Office
Microsoft Excel
Appraisals
Service Recovery
Administration
Direct Sales
PowerPoint
Compliance
Audits
Customer Service
Job Search
Service Excellence
Call Center
Surveys
-
Quality Assurance Executive
1 hour ago
Singapore QUALITY MEAT PTE. LTD. Full time**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...
-
Quality Assurance Executive
4 weeks ago
Singapore QUALITY MEAT PTE. LTD. Full timeRoles & ResponsibilitiesJob ResponsibilitiesWork closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines ...
-
Customer Service Assistant
1 week ago
Singapore QUALITY MEAT PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Assistant is responsible for ensuring the smooth and efficient processing of sales orders, while also providing excellent customer service. This position requires strong administrative skills, attention to detail, and the ability to work in a fast-paced environment.Sales Order Processing:· Accurately receive,...
-
Service Quality Executive
4 weeks ago
Singapore PREMIUM AUTOMOBILES PTE LTD Full timeRoles & ResponsibilitiesWorking Location: 55 Ubi Road 1 Singapore 408699Working Hours:Mondays to Fridays: 0830hrs to 1800hrsAlternate Saturdays: 0830hrs to 1230hrsJob Summary:The Service Quality Executive is responsible for ensuring that customer service operations meet established quality standards. They monitor service interactions, analyze customer...
-
Service Quality Executive
4 weeks ago
Singapore PREMIUM AUTOMOBILES PTE LTD Full timeRoles & ResponsibilitiesWorking Location: 55 Ubi Road 1 Singapore 408699Working Hours:Mondays to Fridays: 0830hrs to 1800hrsAlternate Saturdays: 0830hrs to 1230hrsJob Summary:The Service Quality Executive is responsible for ensuring that customer service operations meet established quality standards. They monitor service interactions, analyze customer...
-
Customer Experience Service Assurance
31 minutes ago
Singapore GXS BANK PTE. LTD. Full time**Get to know our Team**: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations. **Get to know the Role**: We are living in exciting times....
-
Quality Assurance Executive
12 hours ago
Singapore Nanyang Polytechnic Full timeWhat We Offer:As a Dynamic Customer Relationship Specialist at LTA's Customer Service Centre, you will have the opportunity to work with a dynamic team to deliver quality customer service. You will be responsible for managing public queries via phone and written channels, providing good support in managing daily operations, and implementing service...
-
Customer Service Executive
56 minutes ago
Singapore SG GYMNASTIC ACADEMY PTE. LTD. Full timeFacilitate communication between customers and internal/external stakeholders. - Ensure smooth customer service experience, implementing improvements and streamlining procedures to enhance efficiency and effectiveness. - Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and...
-
Customer Service
4 weeks ago
Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...
-
Quality Assurance, Customer service
4 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & Responsibilities Hiring: Quality Assurance, Customer service (6-Month Contract) Location: Funan (first few months), then Ubix (Ubi MRT) Employment Type: 6-Month Contract (Possible Extension) Working Hours: Monday - Friday, 8:30 AM - 6:15 PMSalary: up to 4KContract: 6 months Key Responsibilities: Monitor & evaluate channel operations for...
-
Customer Service Executive
38 minutes ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timePresently we have a Job Opening for a Customer Service Executive position with one of our leading clients in Singapore Preferably at least GCE O or N Level and an NCC Education Diploma in Computer Studies. - Good team player, responsible and conscientious. - Good customer service skills. - Good English oral and writing skills. - Ability to work...
-
Customer Service Executive
1 week ago
Singapore CPO PTE. LTD. Full timeRoles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction.We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...
-
customer service officer
3 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...
-
Customer Service Executive
1 week ago
Singapore STAFFELLA RECRUITMENT AGENCY Full timeRoles & ResponsibilitiesCustomer Service ExecutiveOverview:Reporting to the Team Manager, the Customer Service Executive is responsible for providing timely, accurate, and high-quality customer support. This role involves handling customer inquiries efficiently, formulating resolutions, and delivering excellent customer service through various communication...
-
Customer Service Executive
1 week ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & Responsibilities Hiring: Customer Service Executive (12-Months Contract) Location: Somerset Working Hours: Monday to Friday, 9:00 AM – 6:00 PM Salary: Up to $4,430 + 1-month bonusKey Responsibilities: Resolve complaints independently and effectively within service standards. Provide timely and quality responses to customer queries and...
-
Customer Service Officer
4 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
Customer Service Executive
4 weeks ago
Singapore SPANISH SPORTING VENTURES (ASIA) PTE. LTD. Full timeRoles & ResponsibilitiesJoin Our Team Become a Customer Service Executive at Real Madrid Foundation Football & Basketball SchoolAre you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for...
-
Customer Relationship Manager
36 minutes ago
Singapore Logistics Executive Full timeCustomer Relationship Manager An experienced KAM is need to take the next step in their career and lead a team of 2-3 KAM's and also a small customer service team for this leading European logistics company which specialises in Luxury Fashion distribution and also FMCG distribution. Working across a small portfolio of clients, you will be spearheading the...
-
Customer Service Executive
4 weeks ago
Singapore SPANISH SPORTING VENTURES (ASIA) PTE. LTD. Full timeRoles & ResponsibilitiesJoin Our Team! Become a Customer Service Executive at Real Madrid Foundation Football & Basketball SchoolAre you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking...
-
Brand Ambassador
44 minutes ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full timePERMANENT JOBS! **_JUNIOR EXECUTIVE _**: **_BRAND AMBASSADOR / CUSTOMER SERVICE _**: - (SALARY - $1700.00 - $2100.00) _ SINGAPOREANS ONLY **LOCATION** City Hall **JOB DESCRIPTION** - Play a key supporting role in the department’s daily operations - Liaise with different stake holders and develop a good understanding of clients’ company structure,...