Customer Service Assistant
1 week ago
Customer Service Assistant is responsible for ensuring the smooth and efficient processing of sales orders, while also providing excellent customer service. This position requires strong administrative skills, attention to detail, and the ability to work in a fast-paced environment.
Sales Order Processing:
· Accurately receive, process, and manage sales orders from customers via various channels (phone, email, online).
· Verify order details, pricing, and product availability.
· Enter and maintain accurate sales order data in the company's system.
· Generate and distribute order confirmations, invoices, and shipping documents.
· Track order status and provide updates to customers.
· Coordinate with warehouse and shipping departments to ensure timely order fulfillment.
Customer Service:
· Respond to customer inquiries regarding orders, products, and shipping.
· Provide excellent customer service and resolve customer issues promptly.
· Maintain positive relationships with customers.
Sales Support:
· Assist in administrative tasks, such as preparing sales reports and presentations.
· Maintain accurate customer records and update databases.
· Assist with inventory management and stock control.
· Assist with the creation of quotations.
JOB REQUIREMENT
· A minimum of a Diploma in any discipline.
· Strong attention to detail and accuracy.
· Excellent organizational and time management skills.
· Proficient in Microsoft Office Suite (Word, Excel, Outlook).
· Excellent communication and interpersonal skills.
· Strong command of written & verbal English.
· Excellent interpersonal and communication skills
Tell employers what skills you haveOutlook
Sales
Microsoft Office
Strong Attention To Detail
Interpersonal Skills
Retail Sales
Inventory Management
Attention to Detail
Communication Skills
Excel
Customer Service
Pricing
Databases
Shipping
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