Customer Service

3 weeks ago


Singapore LIL NINJA ACADEMY PTE. LTD. Full time
Roles & Responsibilities

Customer Service:

  • Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
  • Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
  • Assist with student registration, class bookings, and membership inquiries.
  • Assist with kids check-in with in-house systems.
  • Ensure guardians pick up kids and monitor kids' safety.
  • Support coaches in managing children and monitor their well-being as needed.
  • Address customer concerns and escalate issues when necessary to management.
  • Maintain a welcoming and clean reception area.
  • Ensure the gym is clean and tidy at all times.
  • Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.

Administrative Duties:

  • Manage class schedules, attendance records, and customer databases.
  • Process payments, issue receipts, and maintain financial records.
  • Updating transactions made through the payment terminal in a timely manner.
  • Assist with marketing efforts, including social media updates and promotional campaigns.
  • Support event planning and coordination for special programs and birthday parties.
  • Maintain and organize inventory, including office supplies, uniforms, equipment, merchandise, and perishable supplies.
  • Assist in generating reports and providing insights to improve operations.
  • Assist in manpower scheduling.

About Us

Lil Ninja Academy is a dynamic, fun, and thriving fitness space dedicated to helping children and young athletes build confidence, strength, and discipline through engaging and action-packed programs. With a focus on ninja warrior training, parkour, gymnastics, obstacle course racing, and fitness training, we offer an exciting environment for kids to develop skills in a safe and supportive space. We are looking for an enthusiastic and organized Customer Service & Administrative Officer to join our team and ensure a seamless experience for our customers.

Tell employers what skills you have

Communication
Fitness Training
Microsoft Office
Microsoft Excel
Social Media
Customer Support
Inventory
Fitness
Payroll
Marketing
Event Planning
Accounting
Digital Marketing
Bookkeeping
Social Media Marketing
Human Resources
Customer Service
Scheduling
Databases

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