customer service

2 weeks ago


Singapore PREMPLAS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities


• Providing introductory information to prospective and new customers


• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries


• Following up with clients or customers by phone or email to check that they're still satisfied with their purchases


• Letting patrons know about additional products or services that might benefit them


• Determining the quickest, most effective ways to answer a client's or customer's questions


• Escalating queries and concerns, when necessary


• Troubleshooting common issues with products or services


• Working with a team of CSRs and other departments to find appropriate solutions to problems


• Possess valid Class 3 driving licence

Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Administration
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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