Customer Service

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...

At the Public Service Division, we are committed to delivering exceptional customer experiences. As a Contact Centre Manager, you will play a crucial role in shaping our service delivery standards and ensuring that our customers receive top-notch support.The Contact Centre team oversees the contact centre support requirements for various programmes and...

About the RoleAs a Customer Support Operations Lead, you will play a key role in enhancing customer experience and maintaining high service standards at the Health Promotion Board (HPB). You will be responsible for overseeing the contact centre support requirements for various HPB programmes and services.You will contribute towards shaping customer...

ResponsibilitiesAs a Contact Centre Manager, your responsibilities will include:Managing process improvement projects relating to our CRM systemWorking closely with stakeholders to ensure that requirements are metEnsuring compliance with service standards and monitoring quality metricsContributing towards shaping customer interactionsAdditionally, you will...

About UsThe Public Service Division is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.We engage our customers via online and offline touchpoints such as outreach through different settings including...

**Our Vision:**The National Library Board (NLB) envisions a future where everyone has access to knowledge and information, empowering them to make informed decisions and improve their lives.To achieve this vision, we need talented individuals who share our passion for delivering exceptional service. As a key member of our team, you will contribute to...

Roles & ResponsibilitiesHybrid working arrangement after probationLocation: EastPosition: Customer Service (Korean speaking)Job Id: 19385Job Description➤Lead the team and each team member to meet KPI and achieve the team goal➤Perform Collection and improve AR performance of APAC customers➤Engage internal & external customers (Sales, Operations, Dispute...

Roles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...

Roles & Responsibilitieslocation: Airport Cargo RoadJob Type: Full-time Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Service cum Clearance Agent. This hybrid role requires a dynamic professional who is adept at providing exceptional customer service while managing clearance and logistics duties....

Roles & ResponsibilitiesHybrid working arrangement after probationLocation: EastPosition: Customer Service and Credit Operations (Japanese speaking)Job Id: 19385Job Description➤Lead the team and each team member to meet KPI and achieve the team goal➤Perform Collection and improve AR performance of APAC customers➤Engage internal & external customers...

Roles & ResponsibilitiesHandle customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently and professionally. Process orders, returns, refunds, and exchanges. Maintain customer records and update account information. Follow up with...

Roles & ResponsibilitiesJob Description & RequirementsWe are looking for an organized, efficient sales support specialist to be responsible for customer service & administrative dutiesThe sales support specialist's responsibilities include providing customer service, and managing customer orders. The sales support specialist is also responsible for...

**Join Our Team:**The National Library Board (NLB) is seeking a highly motivated and experienced professional to join our team as a Service Delivery Manager. In this role, you will play a key part in shaping the future of our libraries and enhancing the services we offer to our community.**Responsibilities:**Develop and implement service delivery initiatives...

Roles & ResponsibilitiesJob Title: Customer Service & Operation ManagerOur Client: Our client is a global freight forwarding company.Customer Service Team Lead to head the customer service and operation team. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight and oceanfreight shipments from end to...

Roles & ResponsibilitiesA leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we...

Roles & Responsibilities• Providing introductory information to prospective and new customers• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases• Letting patrons know about...

Roles & ResponsibilitiesResponsibilities:Answer inbound calls and provide information pertaining to queries, complaints & feedback. Manage & resolve customer's complaints & feedback. Assist in problem solving and/or follow-up cases, where necessary Composed in handling complaints and difficult situationsRequirements:At Least 1 year of customer service or...