Customer Success Manager
4 weeks ago
A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.
Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.
Since 2004, we have built an extensive global network. Our APAC Headquarters in Singapore and R&D Centres in Singapore, Shanghai, Indonesia and Malaysia serve as our hub for the region. We are operating in more than 40 countries in the world our global reach enables us to serve our clients' needs in a more targeted and effective manner.
Job Description:
- Serving as the main point of contact between clients and Bipo; elevate client feedback to the relevant departments.
- Regularly checking in on clients and their key personnel, to ensure they are satisfied with BIPO; understand their needs and develop upselling and cross- selling plans.
- To engage in discovery of customer's current environment and deliver relevant, impactful presentations and product demonstrations that illustrate how BIPO solutioncan address requirements, solve business concerns, and create value.
- Address any concerns or issues a client may have and work with internal stakeholders to resolve them.
- Research competitors and learn how to stay ahead to retain existing clients.
- Leverage product and service knowledgeto support existing Bipo clients.
- Present client with commercial proposal and set any terms as agreed upon by both Bipo and client.
- Collaborate closelywith other departments to build strategies to ensure clientssatisfy our company's product or service.
- Participate in solutioning discussions and engagements with internal and external stakeholders.
- Proactively build strategies to ensure customer adoption and engagement whilst also using feedback to identify growth opportunities.
- Actively works to improve relationships with internal and external stakeholders by understanding their perspectives and works toward win-win solutions.
- Enabler for channel partnerto provide the benefit of BIPO HRMS to theirenterprise customers.
Requirements:
- Bachelor's degree
- Min 3 to 5 years of relevantexperience
- Strong command of the Chinese language is preferred to effectively communicate with Mandarin-speaking clients.Comfortable interacting across all customer levels
- Mediator with strong communication skills
- Self-Motivated
- Good Listener
- A strong combination of technology and interpersonal skills preferred
- Experience working with prospects in the sales cycle, in presentations, solution design,etc
- Strong technical understanding of HRMS modules and related services.
- Client-facing experience
- Consulting skills
Upselling
Solutioning
Outsourcing
Interpersonal Skills
Agile
Customer Success
Business Process Outsourcing
Channel
Payroll
Cross Selling
Human Resource
Communication Skills
Consulting
Resource Management
HR Consulting
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