Customer Success Manager

5 days ago


Singapore Adventus Pte Ltd Full time

At Adventus Pte Ltd, we are dedicated to helping organizations achieve success through innovative solutions and services. As a Customer Success Manager, you will play a crucial role in driving the service delivery for assigned accounts and ensuring that our clients' needs are met.

Key Responsibilities:
  • Lead and drive the service delivery for assigned accounts
  • Accountable for the success of projects implementation for assigned contracts
  • Manage and communicate with key holders on daily operational support
  • Monitor and ensure SLAs are met, issues escalated and prioritized

You will act as the point of contact for service delivery and be responsible for service delivery of account and prioritization of work requests. Additionally, you will manage a team of desktop/system/network and helpdesk engineers during transition phases.

As a Customer Success Manager, you will provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer's business. You will identify operational gaps and drive to ensure closure, both internally and externally.

Maintaining long term healthy customer relationships is essential, acting as the bridge between clients and internal teams. You will work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives.



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