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HR Business Process Management Support Specialist

4 weeks ago

Singapore WPH DIGITAL PTE. LTD. Full time
Roles & Responsibilities

We are seeking detail-oriented and proactive HR Business Process Management Support Specialists to join our team. In this role, you will be responsible for managing operations and providing support for various HR business functions and processes, including recruitment, benefits, leave management, learning and development, performance management, compensation, and employee exits. The ideal candidate will have a strong understanding of HR processes, excellent organizational skills, and a passion for improving operational efficiency.


Key Responsibilities

1.HR Process Management and Support:

  • Provide operational support for core HR functions such as recruitment, benefits administration, leave management, learning and development, performance evaluations, compensation planning, and offboarding processes.
  • Ensure smooth execution of day-to-day HR processes by collaborating with internal teams and external vendors where applicable.
  • Identify process inefficiencies and recommend improvements to enhance productivity and employee experience.

2.Data Integrity and Reporting:

  • Maintain accurate and up-to-date records in HR systems, ensuring data integrity across all HR processes.
  • Generate regular reports on key HR metrics (e.g., recruitment progress, leave balances, performance outcomes) to support decision-making by senior leadership.
  • Troubleshoot and resolve data discrepancies in collaboration with relevant stakeholders.

3.System and Tools Administration:

  • Serve as the primary point of contact for HR tools and systems, assisting users with troubleshooting and resolving technical issues.
  • Partner with IT and HRIS teams to implement system updates or enhancements that align with evolving business needs.
  • Conduct user training sessions to ensure employees understand how to effectively use HR tools.


4.Compliance and Policy Adherence:

  • Ensure all HR processes comply with relevant labor laws, organizational policies, and industry best practices.
  • Support audits and compliance reviews by preparing necessary documentation and addressing inquiries.
  • Keep abreast of changes in employment regulations and recommend updates to policies or procedures as needed.

5.Stakeholder Collaboration and Communication:

  • Act as a liaison between HR and other departments to ensure alignment on business objectives and priorities.
  • Communicate process updates, timelines, and requirements to stakeholders in a clear and timely manner.
  • Provide exceptional customer service by addressing employee inquiries related to HR processes promptly and professionally.


Qualifications / Requirements:

  • Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. Equivalent work experience may be considered.
  • Experience: At least 2–4 years of experience in HR operations, business process management, or a related role.
  • Technical Skills: Proficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors) and Microsoft Office Suite (Excel, Word, PowerPoint). Experience with data reporting tools is a plus.
  • Soft Skills: Strong analytical thinking, attention to detail, excellent communication skills (both verbal and written), and the ability to multitask effectively in a fast-paced environment.
  • Knowledge: Familiarity with HR processes across recruitment, benefits, leave management, performance management, and compliance requirements.

If you are passionate about streamlining HR processes and creating impactful solutions for employees and stakeholders alike, we would love to hear from you Apply today to become part of our team.


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