Admin Cum Deployment Manager
6 days ago
Admin Cum Deployment Manager
• Handle inbound/outbound calls including registration
• Coordinate the reporting of defects and deal with complaints, queries, and suggestions received;
• Data entry and card programming
• Prepare monthly and ad-hoc service report
• Check daily report for system enhancement
• Deal with calls/messages from customers, gather customer feedback, and implement interventions to enhance the quality of services.
• Record and keep track customer feedback in system daily.
• Handle system implementation including user sign up, gathering all documents for system setting, and basic troubleshooting
• Manpower scheduling and check daily attendance
• Deployment function including sourcing candidates via various platforms, arrange interview, deployment to ensure no shortfall
• Update leave application in system
• Daily frontline operations to ensure good and timely delivery of services to customers.
• Coordinate social and recreational activities to promote the team work of the company
• Responsible for all office administration matters such as facilities management, office renovation, office relocation, procurement, replenishment of office supplies (including pantry), courier services, etc
• Any other duties and responsibilities involved within the role as assigned from time to time.
Requirements
- Bachelor in Administration/HR or equivalent.
- Must have experience of customer service in system implementation
- Must have experience in deployment for security manpower
- Must have working experiece as HR
- Must have working experience at call centre.
- Proficiency in Microsoft Office suite.
- Strong communication & interpersonal skills and demonstrated effectiveness in written and verbal
communication.
- Experience with creating a culture of engagement, collaboration, and teamwork.
- Fluent in English and willing to work 12 hours shift and 6 days a week
Tell employers what skills you have
System Implementation
Microsoft Office
Verbal Communication
Interpersonal Skills
Data Entry
Procurement
Office Administration
Intercom
Human Resources
Customer Service
Scheduling
Deployment
Facilities Management
resource deployment
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