Cards Operations Specialist

2 weeks ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

  • Maintaining consistent and high-level execution of recurring responsibilities in relation to timely settlement fees to schemes (Visa and Mastercard) to avoid late fines and penalties and invoice processing;
  • Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation;
  • Meeting individual SLA's and KPI's set for the role;
  • Act as the primary point of contact for resolving any discrepancies or issues related to settlement payments or incorrect fees;
  • Work closely with Product, Regional Operations, Billing and Finance team to set-up settlement services according to scheme requirements;
  • Detecting and escalating domain-related problems and complex issues, ensuring timely and relevant communication with stakeholders;
  • Identify opportunities to streamline the settlement process, improve efficiency, and reduce the risk of errors or delays;
  • Following operational procedures and keeping track of critical updates.

Qualifications

  • You're accurate and pay attention to detail.
  • You're meticulous and accurate in your task execution.
  • You're SLA driven and are motivated to hit team and personal metrics.
  • You place customers first and you make no compromise on this.
  • You're a clear and honest communicator and able to articulate potential improvements.
  • You're comfortable with feedback and being part of a team where ideas are shared and openness is valued.
  • You're proactive and collaborative.
  • You're flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
  • Bonus: You've worked with Visa/MC before or have worked in settlement processing roles.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Tell employers what skills you have

CRM
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Customer Experience
Pay Attention to Detail
User Experience
Sales Process
SAP
Sales Operations
Attention to Details
Communication Skills
Team Player
Articulate
Customer Service
LinkedIn

  • Singapore STAR-QUEST TECHNOLOGIES PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionWe are a global MNC specialized in providing Semiconductor Test and Measurement Solution. We are looking for a Probe Cards Maintenance Specialist to provide probe card repair and servicesResponsibilitiesProvide maintenance and repair service for probe cards Performance quality check for incoming and outgoing of probe...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part...


  • Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesLeadership role Strong stable team Excellent cultureAn International Banking client is hiring for a Head of Card Operations to join them. In this role, you will have the opportunity to be in a senior leadership role, managing a team of 5-6 pax within card operations. Your responsibilities include supervising loan programs, payment...


  • Singapore Recruit Express Pte Ltd Full time

    About the RoleThis HR Operations Specialist position requires a detail-oriented individual who can serve as primary contact for internal and external inquiries. The ideal candidate will have excellent communication skills and be able to provide guidance on HR Operations services.Key ResponsibilitiesPrimary contact for internal and external inquiries.Subject...


  • Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Sales Operations Specialist you are responsible to provide outstanding customer service, drive to exceed Micron's financial goals and optimize revenue. You are expected to drive the order process to be as efficient as possible and ensure we take full ownership and responsibility for solving customer issues. This will...

  • Cards Developer

    3 weeks ago


    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilitiesWork in team of vendors to develop programs according to functional & technical specifications Write program specifications and documentation / flowcharts Perform/Review unit-testing Support testing team for System integration testing Support user acceptance testing Manage and work with Technical team to implement...


  • Singapore WATERSTONE CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesMain Tasks and DutiesProcess and follow up on Credit Card applications Conduct KYC or KYC review on new and existing customers Assist in Credit Card risk control Assist in daily operations for Credit Card back-office Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary Handle...


  • Singapore MARIBANK SINGAPORE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Description:Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations. Handle processing tasks, including Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance, using internal bank systems or Card Association platforms. Ensure efficient...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesDaily Balancing & processing of MC Settlement & payments. Prepare Monthly Card Utilization & MAS report. Reconciliation on Visa Plus with FAU Ledgers, VMT reject and Visa outgoing Reconciliation of Mastercard Moneysend (MMS) FAU reimbursements crediting & Legal expenses from Remedial Unit Processed weekly payment on Mastercard...

  • Cards Developer

    3 weeks ago


    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob DetailsRole: DeveloperAbout Bank DepartmentBank Department provides software and system development, information technology support services and banking operations.We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional...


  • Singapore ARDENTEC SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:Ensure smooth functioning and proper maintenance of probe cards used in wafer testing Monitor and maintain the quality of probe cards in meeting industry standards Liaise and follow up with relevant Department to resolve probe card issues and improve yield performance. To prepare, review and implement...


  • Singapore D L RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesJob Description (Banking Sector Client):• • Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications• • Complete all requests with accuracy and within the agreed Service Level Agreement• • Manage and resolve...


  • Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:System Analyst (SA) - Cards Issuing SA is responsible for the requirement analysis, effort estimation, application solution design for Cards Core Issuing application processes and related online and batch interfaces. SA documents requirements/solution traceability, functional design (in the form of FSD and concise...


  • Singapore CIMB BANK BERHAD Full time

    Roles & ResponsibilitiesResponsibilities:Assist team Consumer, Retail Channels, Cards Tech Head in Retail Banking Applications-related projects and solutioning activities and ensure successful delivery and support of the project. Involve in the discussion with Retail Banking division stakeholders on business application enhancements, to understand business...

  • logistics specialist

    3 weeks ago


    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Logistics Specialist, you will be responsible for the transportation of Micron's shipment (includes Finished Goods, Semi-Finished products, equipment, raw material, etc), participating in the re-engineering of logistic processes, and analyzing the global operations logistics network to help devise a logistics strategy to optimize...


  • Singapore GOSOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesOur client, a leading player in the financial services sector, is seeking talented professionals to join their dynamic team. With a strong commitment to innovation, excellence, and customer satisfaction, our client offers a challenging and rewarding environment for individuals who are passionate about the financial industry.If you are...


  • Singapore Recruit Express Pte Ltd Full time

    Database Operations SpecialistWe are seeking a skilled Database Operations Specialist to join our team at Recruit Express Pte Ltd. As a Database Operations Specialist, you will be responsible for maintaining the accuracy and integrity of our alumni database.About the RoleThis is a fixed-term contract position available for up to six months with the...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    EVENTS SUPPORT SPECIALISTNanyang Technology University (NTU) is seeking an experienced Events Support Specialist to join our team. The successful candidate will provide technical support for virtual events, onsite events, and hybrid events, including setting up and disassembling equipment, serving as the technical operator for events, and delivering...


  • Singapore OCBC Full time

    About the Role: OCBC is seeking a highly experienced and strategic Senior Business Analyst to lead a transformative project with regional responsibilities. In this role, you will oversee the program, working closely with regional and global stakeholders to deliver innovative solutions that enhance our cards portfolio across multiple markets. You will drive...

  • operations specialist

    3 weeks ago


    Singapore BEECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesWe are a dynamic and fast-growing Recruitment and Manpower Supply Specialist. We are committed to fostering a collaborative, inclusive, and results-driven work environment and we are seeking dedicated and highly organized Recruitment & Operations Specialists to join our team and thrive with us.Key Responsibilities:Recruitment:Manage...