Business Operations Officer
3 weeks ago
Job Description (Banking Sector Client):
• • Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• • Complete all requests with accuracy and within the agreed Service Level Agreement
• • Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• • Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
• • Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Job Requirements:
• • Diploma/Degree Holder
• • Preferably 1 - 2 years of relevant banking experience.
• • Able to multi-task and cope with change and diversity in a fast-paced environment
• • Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
• • Meticulous with an eye for details and quality mindset
• • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• • Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
• • Team player, self-motivated and resourceful
• •Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Tell employers what skills you have
transaction processes
Able To Multitask
Microsoft Office
Process Automation
Microsoft Excel
data input
Administration
Service Level
Data Entry
handling transactions
Transaction Banking
bank transactions
Debit Card Transactions
Banking
Card Transactions
Business Process
Business Transactions
Business Operations
Transactional Banking
cash transaction
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