See more Collapse

Guest Relations Executive

4 weeks ago

Singapore CONRAD SINGAPORE ORCHARD Full time
Roles & Responsibilities

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.


What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
  • Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
  • Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
  • Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
  • Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
  • Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
  • Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
  • Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
  • To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
  • Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
  • Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
  • Involving in the Conrad Experience for guests celebrating moments with us.
  • Investigate and resolve customer complaints in person, on the phone, and via mail.
  • Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
  • Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
  • To be aware of daily Events and its VIP Guests arrival.
  • Serve your role and Team in an environmentally conscious manner
  • Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
  • Have complete knowledge of Hilton hotel SOPs and local policies.
  • Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
  • Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice


What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

  • At least 5 years of previous experience in customer service supervisory or similar level
  • Calm, efficient, resourceful and organised
  • Excellent interpersonal communication skills
  • Excellent grooming standards
  • A passion and commitment to delivering exceptional levels of Guest service
  • Ability to listen and respond to demanding Guest needs
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
  • Multi-lingual
  • A degree or diploma in Hotel Management or equivalent


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


Tell employers what skills you have

CRM
Front Office
Reserves
Leisure
VIP
Artificial Intelligence
Guest Relations
Multilingual
TMS
Customer Service
Humility
Hotel Management
Excellent Interpersonal Communication Skills
Service Delivery
Hospitality

We have other current jobs related to this field that you can find below

  • Guest Relations Executive

    2 weeks ago

    Singapore LVND HOTELS PTE. LTD. Full time

    1. JOB DESCRIPTIONJob Title - Guest Relations ExecutiveHotel and Accommodation ServicesIbis Styles Singapore on MacPherson is a International brand hotel; located at 401 MacPherson Road. This role is idela for someone who is passionate about hospitality.At Ibis Styles on MacPherson, we believe on providing efficient service and meaningful experiences. We are...

  • Guest Relations Executive

    2 weeks ago

    Singapore CE LA VI Full time

    The main tasks of an Executive Host in a restaurant and club setting include:The Executive Host is responsible for providing a high level of customer service to restaurant and club patrons. They greet guests, assist with seating arrangements, and ensure their overall satisfaction throughout their visit. Reservation Management: The Executive Host manages...

  • Guest Relation Executive

    2 weeks ago

    Singapore CIRCULAR DRAGON PTE. LTD. Full time

    Hidden behind the fridge door of an unassuming local cafe, The Dragon Chamber is an immersive, one-of-a-kind hidden restaurant, reminiscent of old-time Chinatown gambling dens and secret society hangouts. We serve guerrilla-style food that brings back age-old unconventional Chinese dishes.The Guest Relations Executive is responsible for welcoming guests and...

  • Guest Relation Executive

    2 weeks ago

    Singapore Rempapa Full time

    COMPANY DESCRIPTIONDamian D'Silva's all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore food.DESIGNATION: Guest Relation ExecutiveRESPONSIBILITIESHe/she has to smile at all times...

  • Guest Relation Executive

    2 weeks ago

    Singapore NALATI SG PTE. LTD. Full time

    Job Description: Meet and greet all guests, and potential guests, at the front of the Restaurant Ensure the restaurant is ready to receive guests prior opening and that tables are ready in line with opening standards. Maintaining impeccable uniform and personal presentation standards in accordance with restaurant policy. Handle all the Reservation booking...

  • Guest Relations Executive

    2 weeks ago

    Singapore MIZUKI F & B PTE. LTD. Full time

    Job Description:We are looking for outgoing and dynamic individual to join us as Guest Relations ExecutivesResponsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in greeting...

  • Guest Services Executive

    2 weeks ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Job Title: Guest Relations Associate at [Company Name]Roles & Responsibilities:Attend to guests' needs and enquiries.Handle checking-in and checking-out of guests.Provide personalized, warm, and attentive service to guests, ensuring they have an enjoyable and smooth stay.Company Overview:We are a leading hospitality company dedicated to providing exceptional...

  • Guest Relations Executive

    2 weeks ago

    Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time

    Job DescriptionsAbout Garibaldi Italian Restaurant & Bar: Garibaldi Italian Restaurant & Bar is a renowned, fine dining establishment that has been serving authentic Italian cuisine in Singapore since 2003. With a commitment to delivering an exceptional dining experience, we are seeking a dedicated and passionate Office-Based Reservation Agent / Guest...

  • Guest Relation Executive

    2 weeks ago

    Singapore AAPC SERVICES PTE. LTD. Full time

    Overview of Duties Ensure effective and efficient operation of the lounge reception desk. Provide exceptional service, ensuring total customer satisfaction to our guests at all times. Be an ambassador of Accor Hotels and the Qantas Airways brand.Main Responsibilities Provide a warm welcome as first point of contact for lounge guests. Monitor lounge entry...

  • Guest Relation Executive

    2 weeks ago

    Singapore CASA VOSTRA PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for talented Guest Relation to join the Casa Vostra team.Key ResponsibilitiesGreet guests upon arrival and ensure they are comfortable throughout their visit Assist guests in making reservations or seating arrangements through email, phone call and reservation system Provide comprehensive information about the...

  • Guest Relations Officer

    3 months ago

    Singapore GOODWOOD PARK HOTEL Full time

    As a Guest Relations Officer, you will be one of the first point of contacts for all of our guest. You will be responsible for: Welcoming guests in a friendly, prompt, and professional manner.Registering guests, issue room keys, provide information on hotel services and room location.Communicate any outstanding guest requests or issues to management that may...

  • Guest Relations Executive

    2 weeks ago

    Singapore CE LA VI Full time

    Problem Solving and Decision Making: Demonstrates critical thinking skills and the ability to analyze situations, identify problems, and generate innovative solutions. Takes ownership of choices and adapts to changing circumstances.Responsibilities: Develop and implement guest relations policies and procedures. Collaborate with other departments to enhance...

  • Guest Relations

    4 weeks ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    Are you a people person with a knack for creating memorable experiences? We are looking for friendly and outgoing individuals to join our team as Guest Relations (Host/Hostess) at Dempsey.Position: Guest Relations (Host/Hostess)Location: DempseyWorking Hours: 5 Days, 44 Hours + Fantastic BenefitsWhy Join Us?Work in a vibrant and welcoming...

  • Guest Relations Manager

    2 weeks ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department. Supervise and train all Guest Relations duties including auditing of Colleagues. Inspect all VIPs rooms prior to arrival and ensure all requests are met. Is the key person...

  • Part-Time Guest Relations Executive

    2 months ago

    Singapore ACKC CONSULTANCY PTE. LTD. Part time

    Position Overview: We are seeking a professional and courteous Part-Time Guest Relations Executive to provide high-quality service to our hotel guests. This role is crucial in creating a welcoming atmosphere and ensuring that guest experiences exceed expectations from arrival through departure. The successful candidate will be responsible for guest...

  • Part-Time Guest Relations Executive

    2 weeks ago

    Singapore ACKC CONSULTANCY PTE. LTD. Full time

    Position Overview: We are seeking a professional and courteous Part-Time Guest Relations Executive to provide high-quality service to our hotel guests. This role is crucial in creating a welcoming atmosphere and ensuring that guest experiences exceed expectations from arrival through departure. The successful candidate will be responsible for guest...

  • Part-Time Guest Relations Executive

    2 months ago

    Singapore ACKC CONSULTANCY PTE. LTD. Full time

    Position Overview: We are seeking a professional and courteous Part-Time Guest Relations Executive to provide high-quality service to our hotel guests. This role is crucial in creating a welcoming atmosphere and ensuring that guest experiences exceed expectations from arrival through departure. The successful candidate will be responsible for guest...

  • Guest Relations Executive

    1 month ago

    Singapore COTE KOREAN STEAKHOUSE Full time

    Guest Relations Executives are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. They maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our...

  • Guest Relations Executive

    1 month ago

    Singapore COTE KOREAN STEAKHOUSE Full time

    Guest Relations Executives are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. They maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our...

  • Guest Relations Executive

    2 weeks ago

    Singapore TIPSY BIRD PTE. LTD. Full time

    Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Tipsy Collective's brand and its foundation was built from the client lens as a basis for everything we do. It is this exceptional client loyalty and our talented employees that form our...