Guest Relation Executive
2 weeks ago
Job Description:
- Meet and greet all guests, and potential guests, at the front of the Restaurant
- Ensure the restaurant is ready to receive guests prior opening and that tables are ready in line with opening standards.
- Maintaining impeccable uniform and personal presentation standards in accordance with restaurant policy.
- Handle all the Reservation booking from all platforms and channels.
- Ensure guest Database are updated in CRM effectively and reach out the guest for any new promotions.
- Maintain detailed knowledge of menu, including daily specials.
- Ensure tables are cleared quietly and efficiently.
- Follow up and respond timely to the guest reservation and respond to every inquiry and feedback from the guest.
- Maintain table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills etc
- Maintains inventories by replenishing item supply, stocking coffee brewing related and its general surrounding merchandise supplies
- Assist on Events planning, management & execution
- Collect & Analyze Guest Preferences
- Adhoc duties as per management's instruction
Requirements:
- At least 1 year working experience in Hotel / F&B industry is preferrable
- Strong in Problem-Solving skills and Communication skill
- Passionate and Positive Attitude
- Proficient in Microsoft Office Word and Excel
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