Head of Student Services

1 week ago


Singapore NANYANG SCIENCE AND TECHNOLOGY COLLEGE PTE. LTD. Full time
Roles & Responsibilities

Head, Student Services

We are looking for a dedicated and experienced Head of Student Services to lead our student support functions and ensure a seamless, enriching experience for all students. This role involves overseeing administrative operations, student engagement, and regulatory compliance while fostering a positive and supportive learning environment.

Key Responsibilities:

Department Leadership & Administration

  • Oversee the overall administration of the Student Services department to ensure efficiency and effectiveness.
  • Implement and review policies, procedures, and best practices to enhance student support services.
  • Ensure all student-related processes comply with regulatory and accreditation requirements.

Student Admissions & Administration

  • Manage the entire student lifecycle, from application to graduation, including student pass processing.
  • Handle student requests, including withdrawals, transfers, deferments, and refunds, in compliance with regulations.
  • Ensure accurate and timely execution of Student Contracts and course fee collection as per regulatory requirements.
  • Coordinate student enrolment status with the Academic Department.

Course Fee Collection

  • Oversee course fee collection and ensure proper documentation and adherence to financial policies.

Student Engagement & Experience

  • Manage and enhance the services provided to students, ensuring a high level of student satisfaction.
  • Organize student activities and events to promote a holistic learning environment.
  • Work closely with the Academic Department to support student success initiatives.

Requirements:

  • Bachelor's degree in Business Administration, Education, or a related field.
  • Minimum 3 - 5 years of experience in student services or education administration.
  • Strong knowledge of regulatory requirements for private education institutions in Singapore.
  • Excellent organizational, communication, and leadership skills.
Tell employers what skills you have

Childcare
DCS
Leadership
Able To Multitask
Regulatory Compliance
Administration
PLC
FOCAL
SCADA
Process Engineering
Good Communication Skills
Physical Education
Process Control
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