Student Services Executive, Student Services

6 days ago

Singapore Singapore Institute of Management Full time

**Accountabilities**:

- **Student Services**: Plan, coordinate, supervise and monitor the day-to-day work processes for the smooth delivery of services to SIM GE learners.
- **Leadership**: Provide supervisory leadership to Student Services staff by providing training and coaching to build their skills and capability to perform their duties efficiently. Guide and supervise team members in the operational aspect of assigned work to achieve articulated services.
- **Performance Management**: Supervise the Student Services team to ensure the smooth execution of services to achieve departmental outcomes. Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.
- **Budgeting and Resource Allocation**:Provide inputs for the annual budget of Student Services department. Plan and ensure appropriate and sufficient resources at the team level.
- **Continuous Improvement and Innovation**:Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department
- **Quality Control**:Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements

**JOB REQUIREMENTS
**Academic Education / Training / Experience**
- Diploma or Degree.
- Minimum 3 years of working experience within a service environment, preferably in a diverse education setting.
- Sound understanding of call centre operations, with knowledge of customer service and enquiry-handling processes.
- Bilingual with good command of spoken and written English and Mandarin.
- Working knowledge of Microsoft Office software.

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