Executive, Student Services

13 hours ago


Singapore Kaplan Singapore Full time $4,000 - $6,000 per year

THE ROLE: Executive, Student Services

As an Executive in the Student Services department, you will be responsible in ensuring timely and routine support services to students upon handover from Sales team. Additionally, you will also be part of a team of main point of contact for existing students.

Key Responsibilities:

  • Daily Answering of Emails and Phone Calls
  • Providing Support, Advice and Counselling to Students
  • Bridging Module Management Start/ Post-Class
    • Monitoring enrolment numbers and classroom booking as required
    • Conveying issues to Supervisor (if any) on the Sales' new students' enrolment
    • Sending of program updates timely
    • Ensure all enrolment records are updated timely
    • Start class standby on Saturdays
    • Payment check/ follow-up and payment verification
    • Confirming exam venues via Assessments Office and issuing Program Update on exam details timely
    • Checking of payment before results release
    • Sending of Bridging result letters to MSO
    • Issuing course evaluations and sending reminders on low response
  • Assisting in Handling of Invalids as necessary - informing students and updating in KSS (for cases where the invalid units are Bridging Modules only)
  • Transfer contracts explanation
  • Attending/ Presenting during Welcome Orientations and Fly-in lecturers Start of class liaison/ briefing/ class visit
  • Graduation ceremonies - Pre-event/ Actual event/ Post-event Duties as assigned by Event Lead
  • Adhoc projects/ audit events, etc
  • Miscellaneous administrative matters (such as attendance checks, tracking of students, performing course evaluations, etc, as necessary)

Qualifications

  • Candidates should possess at least a Diploma or Degree with 2 years of customer service or related experience.
  • Due to the nature of job, being strong in Microsoft Office, internet and having good telephone etiquette will be strongly preferred.

Other Information

  • Working Hours: Monday to Friday, 9am to 6pm & 10am to 7pm (Rotational)
  • Work Arrangements: Hybrid
  • Location: Wilkie Edge


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