Student Services Executive

5 days ago

Singapore SISH INSTITUTE PTE. LTD. Full time

**Position Summary**:
The Student Services Executive plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Operations Manager. However, when involved in a specific project, the Project Leader will serve as the reporting superior, and performance appraisals for that project will be conducted by the Project Leader.

**Key Responsibilities**:
**Administrative Support for Student Services**:

- Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians
- Assist international students with relocation and settling into life in Singapore

**Data and Records Management**:

- Ensure that student P-files are properly maintained and updated
- Maintain accurate and timely updates of student databases
- Prepare and file daily and monthly reports related to student services and regulatory compliance

**Quality Assurance & Survey Administration**:

- Support the QA/Registrar team with monthly certificate preparation and distribution
- Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys
Compile and file survey results for review and reporting

**Student Support and Communication**:

- Respond professionally and promptly to student and learner enquiries
- Provide assistance and guidance related to school services, attendance, and enrolment
- Attend to student feedback and resolution of issues as needed

**Examinations and Meetings**:

- Serve as invigilator for examinations, both scheduled and as needed
- Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings

**General and Ad Hoc Duties**:

- Ensure courteous, professional communication at all times
- Carry out any additional duties or responsibilities assigned by Management
- Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects
- Acknowledge that this job description may evolve based on business and operational requirements

**Requirements**:

- Diploma or Degree in Business Administration, Education, or related field
- Minimum 2 years of relevant experience in administrative or student services roles
- Proficient knowledge of the SOLAR system and ICA Student Pass processes is essential
- Strong organizational skills with high attention to detail
- Effective communication skills (verbal and written)
- Tech-savvy with proficiency in Microsoft Office and digital survey tools (e.g., SurveyMonkey)
- Ability to handle confidential information responsibly
- A service-oriented mindset with cultural awareness, especially in a multicultural educational environment

**Working Conditions**:

- Full-time, Monday to Friday; additional hours may be required for events, meetings, or projects
- Office-based with regular interaction with students, faculty, and external authorities

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