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Customer Service Executive

2 months ago

Singapore SANTA FE RELOCATION SERVICES (S) PTE. LTD. Full time
Roles & Responsibilities

DUTIES & RESPONSIBILITIES

  • Communicate with client on the process of their relocations.
  • Provide consultation regarding customs & shipping information.
  • Timely follow up on customs paperwork.
  • Manage the moving process with other departments to ensure a seamless & hassle-free move for the client.
  • Resolve issues relating to the move in a timely manner.
  • Overall responsible for the coordination of the move to achieve excellent customer satisfaction score.
  • Provide additional information to client as and when required.
  • Provide up-to-date and accurate information to transferees when relocating.
  • Efficient communication between Santa Fe and their destination partners when organizing a relocation whether it be outbound, local or storage move.
  • Timely update of storage extension
  • Ensure to discuss queries with surveyor/sales people. When Job is Booked.
  • If we don't have consignment details, chase up with DA for full consignment details and update traffic.
  • For any JI revisions, updating the JI and resending to Operations / Traffic / Warehouse.
  • For COD accounts, liaise with customer straight away and arrange to collect payment prior to packing commencing.
  • Sending packing confirmation to the shipper enclosing all of the relevant customs documents.
  • Phone customer to thank them for the business and confirming details. Also includes regular phone calls throughout progress of the move.
  • Phoning HR to thank them for the move if relevant
  • Arranging box delivery or any other special requirements during the move — putting details into Orbis and alerting Operations & Warehouse.
  • Keeping in constant contact with the client and assisting them in completing the customs form and answering any questions they may have —either via email or phone
  • Timely invoice
  • Verify Agent invoices and tally with our costing/quotation
  • Invoice dispute should rectify immediately
  • Manage Customer complain and feedback (QSM)
  • Attend to any duty and assume any responsibility as directed as and when required by management.



Tell employers what skills you have

Microsoft Office
Customer Experience
Dispute
Interpersonal Skills
Inventory
Arranging
Administration
MS Office
Freight
Communication Skills
Excel
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience