Applications Support
1 month ago
Job Description for Applications Support
As an Applications Support staff, your primary responsibility is to ensure that the projects’ software
applications are functioning properly and meeting business requirements. You will work closely with
vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.
Job Responsibilities:
1. Application Support: Provide first and second level technical support to end-users of the projects’
applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are
logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying
cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they
are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and
updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard
operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that
applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support
function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the
applications.
Requirements:
Strong analytical and problem-solving skills
Possess positive work attitude, self-motivated in a highly demanding environment
Excellent communication skills
Able to work collaboratively with a diverse group of stakeholders
Experience with application support tools and technologies
Good understanding of software development and maintenance processes
Qualification Degree or Diploma in Computing or equivalent
Yr(s) of Experience 3 years
Tell employers what skills you have
Excellent Communication Skills
Application Architecture
Troubleshooting
Secondary Education
Change Management
Process Improvement
Release Management
Root Cause Analysis
IT Operations
Application Support
Netezza
Applications Support
Software Development
Incident Management
Business Requirements
Technical Support
-
Application Support Analyst
7 days ago
Singapore This is an IT support group Full timeHighlights: Permanent job opportunity 5 days work week Great remuneration and benefits Fast & fun pace environment Experience in Linux environment and FIX Protocol is preferred. Responsibilities: Respond promptly to support requests and enquiries from clients. Work directly with our clients to understand, troubleshoot, and resolve issues with complex...
-
Application Production Support
6 days ago
Singapore This is an IT support group Full timeWe are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability. Responsibilities: Provide L1/L2 application support to end-users. Escalate unresolved tickets to appropriate...
-
Singapore This is an IT support group Full timeResponsibilities and Requirements: Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse...
-
Qualityteamleader,qa ops-mfg mgt(qa usp)
1 month ago
Singapore Advanced Accelerator Applications Full timeQuality Team Leader, QA Ops-Mfg Mgt (QA USP) Job ID: REQ-10016423 Date: Aug 16, 2024 Summary Responsible for operational leadership of a defined area within the site’s QA Operations unit. Ensure compliance with all c Gx P, regulatory and HSE aspects as well as responsible for people leadership within the area of responsibility. Key Responsibilities...
-
Qualityteamleader,qa ops-mfg mgt(qa usp)
4 weeks ago
Singapore Advanced Accelerator Applications Full timeQuality Team Leader, QA Ops-Mfg Mgt (QA USP)Job ID: REQ-10016423Date: Aug 16, 2024SummaryResponsible for operational leadership of a defined area within the site’s QA Operations unit. Ensure compliance with all c Gx P, regulatory and HSE aspects as well as responsible for people leadership within the area of responsibility. Key...
-
Qc team leader
3 weeks ago
Singapore Advanced Accelerator Applications Full timePrimary responsibilities for this position include performing tasks associated with release testing and reviewing laboratory data, coordinating and leading the Micro team/lab under its responsibility. Communicating with internal & external partners for the Quality Control organization. Supports site as technical expert in related field. About the Role About...
-
Qc team leader
4 weeks ago
Singapore Advanced Accelerator Applications Full timePrimary responsibilities for this position include performing tasks associated with release testing and reviewing laboratory data, coordinating and leading the Micro team/lab under its responsibility. Communicating with internal & external partners for the Quality Control organization. Supports site as technical expert in related field. About the RoleAbout...
-
Level 3 Application Support
7 days ago
Singapore This is an IT support group Full timePOSITION OVERVIEW: Level 3 Application Support Position General Duties and Tasks Qualifications, Skills, and Experience Experience: 7 - 10 years Proven strong experience in Murex application support, specifically in Murex FO (Trade lifecycle, etradepad, Product control, Pricing, Simulation, PnL Analysis, PLVAR), MLC, Market Risk (market risk limits, P&L...
-
Singapore This is an IT support group Full timeWork Schedule Standard (Mon-Fri)Environmental Conditions Office How Will You Make an Impact?At Thermo Fisher Scientific, you'll be part of a team that values performance, quality, and innovation. Here, you’ll contribute to impactful work that makes a difference globally. As part of our growing organization, you’ll be encouraged to reach your full...
-
Advanced Accelerator Applications
4 days ago
Singapore Advanced Accelerator Applications (Italy) - S... Full timeFRA Technical Accounting & Special Projects APMA Job ID REQ-10000550Aug 22, 2024Malaysia Summary Embedded in the APMA, Japan & China regional commercial finance leadership team/s, responsible for managing and coordinating all aspects of Technical Accounting in the region, with the goal of delivering robust technical expertise to decision making and...
-
Application Support
3 weeks ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionAs an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.Job...
-
Application Support
1 month ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole:Applications SupportJD: Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within...
-
Application Support
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesLocation: 50 Gul roadJob Description & RequirementsRole:Applications Support Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner. Incident management: Monitor and manage the application support queue, ensuring that...
-
Application Support
5 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesLocation: 50 Gul roadJob Description & RequirementsRole:Applications Support Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner. Incident management: Monitor and manage the application support queue, ensuring that...
-
Application Support
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged,...
-
Production support specialist
1 month ago
Singapore This Is An IT Support Group Full time1. Overview of the Role: Our client is seeking an experienced Production Support Specialist with a strong background in financial systems support, particularly in Capital Markets applications . The ideal candidate will have extensive experience providing 24/7 production support, troubleshooting, and managing critical financial systems such as Kondor+ , as...
-
Application Support
5 hours ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesEmployment Type: 1 year contract (renewable subject to work performance)Working Location: Changi Business ParkSalary up to S$4,500Responsibilities: Provide day-to-day L2 support for Java/Web-based applications. Coordinate and support infrastructure maintenance activities. Manage new application releases following best release...
-
Application Support
3 weeks ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesEmployment Type: 1 year contract (renewable subject to work performance)Working Location: Changi Business ParkSalary up to S$4,500Responsibilities: Provide day-to-day L2 support for Java/Web-based applications. Coordinate and support infrastructure maintenance activities. Manage new application releases following best release...
-
Application Support
5 hours ago
Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full timeRoles & ResponsibilitiesKey Responsibilities:1.Application Support:oProvide second and third-level support for Java-based applications.oDiagnose and resolve technical issues in a timely and efficient manner.oMonitor application performance and ensure system availability and reliability. Tools usage and scripting would be added...
-
Application Support
3 weeks ago
Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full timeRoles & ResponsibilitiesKey Responsibilities:1.Application Support:oProvide second and third-level support for Java-based applications.oDiagnose and resolve technical issues in a timely and efficient manner.oMonitor application performance and ensure system availability and reliability. Tools usage and scripting would be added...