Application Support
5 days ago
Location: 50 Gul roadJob Description & Requirements
Role:Applications Support
- Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
- Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
- Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
- Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
- Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
- Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
- Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
- Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
- Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.
Requirements:
- Strong analytical and problem-solving skills
- Possess positive work attitude, self-motivated in a highly demanding environment
- Excellent communication skills
- Able to work collaboratively with a diverse group of stakeholders
- Experience with application support tools and technologies
- Good understanding of software development and maintenance processes
Tell employers what skills you have
Excellent Communication Skills
Troubleshooting
Oracle
Change Management
Process Improvement
Release Management
Root Cause Analysis
Unix
SQL
Application Support
Java
Software Development
Incident Management
Business Requirements
Technical Support
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