Cross Connect Operations Specialist
3 weeks ago
US Cloud Centre
Location: Jurong Area
- Perform interconnect / cross connect duties based on daily customers' requests
- Handle and monitor interconnect services based on web-systems requests
- Troubleshoot faculty port, interconnect issues and server components
- Resolve issues from interconnect ticket raised (port, network, cage and cables)
- Follow up on customers work orders and job logs based on SLA and SOP
- Restore customers' service to operations in a prompt and timely manner
- Maintain, stock take and housekeeping on consumables and spares for servers and network devices
Requirement
- Higher Nitec or Diploma in Computer Engineering or IT or Engineering certifications
- Minimum 2 - 3 years of relevant experience in networking equipment, cabling
- Customer-oriented, self-motivated and hands on person
- Knowledge of networking system, server equipment, cables, switches, routers and ports
- Certification on Data Centre Professional is highly desirable
Switches
Web Servers
Troubleshooting
File servers
Hardware
Housekeeping
Consumables
Wireless
Good Communication Skills
deploy servers
Networking
Routers
Cabling
Customer Service
cloud servers
WAN
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