Project Tech Lead

3 weeks ago


Singapore OUTSOURCEGO PTE. LTD. Full time
Roles & Responsibilities

Experienced (Amazon Connect) Tech Lead focused on Contact Center services.

The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.


Key Responsibilities

  • Lead technical implementation of AWS Connect contact center solutions, including IVR flows, contact flows, and integration with AWS services
  • Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services
  • Configure and maintain contact center routing strategies, queue management, and reporting
  • Integrate AWS Connect with external systems including CRM platforms and third-party APIs
  • Implement security controls and ensure compliance with data protection requirements
  • Provide technical guidance and mentorship to junior team members
  • Create technical documentation and standard operating procedures

Required Qualifications

  • 4-7 years of experience implementing contact center solutions
  • Strong hands-on experience with AWS Connect and related AWS services
  • Proven track record of successful contact center implementations
  • Experience with contact flow design and IVR development
  • Proficiency in at least one programming language (Python, Node.js, or Java)
  • AWS Certification (Solutions Architect Associate or higher)
  • Experience with RESTful APIs and web services integration
  • Strong understanding of telephony concepts and contact center metrics

Skills & Competencies

  • Strong problem-solving and analytical capabilities
  • Excellent communication and documentation skills
  • Ability to work effectively with cross-functional teams
  • Customer-focused mindset with attention to detail
  • Experience managing multiple priorities in a fast-paced environment

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by Outsourcego, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy.


Tell employers what skills you have

CRM
Technical Documentation
Web Services
Architect
Documentation Skills
Routing
Telephony
Mentorship
Customerfocused
Compliance
Attention to Detail
Python
Java
AWS Lambda
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