Current jobs related to G01 - Tech Lead (Amazon Connect) - Singapore - FPT ASIA PACIFIC PTE. LTD.

  • Project Tech Lead

    3 weeks ago

    Singapore OUTSOURCEGO PTE. LTD. Full time

    Roles & ResponsibilitiesExperienced (Amazon Connect) Tech Lead focused on Contact Center services.The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.Key Responsibilities Lead technical implementation of AWS Connect contact center solutions, including IVR...

  • Tech Lead

    3 weeks ago

    Singapore OUTSOURCEGO PTE. LTD. Full time

    Roles & ResponsibilitiesExperienced (Amazon Connect) Tech Lead focused on Contact Center services.The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.Key ResponsibilitiesLead technical implementation of AWS Connect contact center solutions, including IVR...

  • Project Tech Lead

    3 weeks ago

    Singapore OUTSOURCEGO PTE. LTD. Full time

    Roles & ResponsibilitiesExperienced (Amazon Connect) Tech Lead focused on Contact Center services.The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.Key ResponsibilitiesLead technical implementation of AWS Connect contact center solutions, including IVR...

  • Tech Lead

    4 days ago

    Singapore YM GLOBAL TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:A Java Technical Lead designs and recommends technical solutions for IT-related issues. The responsibilities of a Java Technical Lead include working with developers to ensure quality deliverables, mentoring junior level staff, and identifying issues that affect product delivery.Job Description:We are looking for an...

  • Tech Lead

    3 weeks ago

    Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Posting Title: Technical Lead (Java)Job Summary:A Java Technical Lead designs and recommends technical solutions for IT-related issues. The responsibilities of a Java Technical Lead include working with developers to ensure quality deliverables, mentoring junior level staff, and identifying issues that affect product...

  • Tech Lead

    3 weeks ago

    Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Posting Title: Technical Lead (Java)Job Summary:A Java Technical Lead designs and recommends technical solutions for IT-related issues. The responsibilities of a Java Technical Lead include working with developers to ensure quality deliverables, mentoring junior level staff, and identifying issues that affect product...

  • Tech Lead

    3 weeks ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesTech Lead | Full Stack DevelopmentWorking Location: Central (Hybrid) Working Hours: Normal office hours Remuneration Package: Up to $15,000We are looking for a dynamic and forward-thinking Tech Lead to drive the design and implementation of cutting-edge, scalable solutions that address operational challenges and improve the...

  • Partner Territory Manager, ASEAN, APJ Partner Territory Management

    7 days ago

    Singapore Amazon Full time

    Partner Territory Manager, ASEAN, APJ Partner Territory Management Job ID: | Amazon Web Services Singapore Private Limited The Amazon Web Services (AWS) Cloud Services team is looking for a Partner Territory Manager (PTM) to join our fast-paced team to drive customer acquisition and revenue growth through Partners in the Small Business customer sub-segment...

  • Partner Territory Manager, ASEAN, APJ Partner Territory Management

    7 days ago

    Singapore Amazon Full time

    Partner Territory Manager, ASEAN, APJ Partner Territory Management Job ID: 2922287 | Amazon Web Services Singapore Private Limited The Amazon Web Services (AWS) Cloud Services team is looking for a Partner Territory Manager (PTM) to join our fast-paced team to drive customer acquisition and revenue growth through Partners in the Small Business customer...

  • Tech Lead for Scalable Systems

    5 days ago

    Singapore TIKTOK PTE. LTD. Full time

    Inspire Creativity and Bring Joy: A Job Opportunity at TikTok PTE. LTD.Company OverviewTikTok PTE. LTD. is a global leader in short-form mobile video, connecting people worldwide. As a tech lead, you will play a key role in shaping the future of our platform.Job DescriptionAs a senior cloud engineer, you will design and implement scalable systems, develop...

  • Real Estate Development Manager, Strategy and Investment, Data Center Supply Solutions

    1 week ago

    Singapore Amazon Full time

    Real Estate Development Manager, Strategy and Investment, Data Center Supply Solutions AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling...

  • Tech Lead

    3 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • Real Estate Development Manager, Strategic Infrastructure Planning

    1 week ago

    Singapore Amazon Full time

    About the RoleAs a Real Estate Development Manager, Strategy and Investment, Data Center Supply Solutions, you will be responsible for driving our infrastructure strategy execution in Singapore. This exciting opportunity will enable you to help build the future of Amazon Web Services.Key ResponsibilitiesDrive solutions during feasibility and due diligence,...

  • Tech Lead

    3 weeks ago

    Singapore BLOCKCHAIN (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesBlockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. At Blockchain.com, we are building the foremost...

  • Tech Lead

    3 weeks ago

    Singapore BLOCKCHAIN.COM (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesBlockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. At Blockchain.com, we are building the foremost...

  • Tech Lead

    2 weeks ago

    Singapore EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesKey ResponsibilitiesSupport the project solution process by reviewing and validating the initial high-level solution design with stakeholders (Enterprise Architect, Security Architect, Infra Architect, and other Application Domain Architects) for Technology Architecture Governance reviews and approvals. Partner with System Analysts...

  • Software Tech Lead

    3 weeks ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are hiring for an experienced Software Tech Lead with a solid background in hands-on software engineering to drive key initiatives of our ecosystem. You are the forefront of pioneering experimental technology adoption, streamlining operations, and developing innovative tools that directly impact the efficiency and effectives of our...

  • Engineering Lead

    2 weeks ago

    Singapore KLEOS RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesWe are a Fintech company focused on accelerating growth in the financial services industry. Our platform enables collaboration between Financial Institutions, Fintechs, Educational Institutions, and developers. Through technological enablement and digitization, we help Financial Institutions accelerate innovation, enhance customer...

  • Software Development Engineer

    3 weeks ago

    Singapore AMAZON ASIA-PACIFIC HOLDINGS PRIVATE LIMITED Full time

    Roles & ResponsibilitiesDo you want to own cutting edge technology, solve new problems that didn't exist before, and have the ability to see the impact of your successes?Amazon and MX Player recently joined forces to accelerate premium free entertainment for 250 million users in India and 50 million users in aditional 26 countries. With this acquisition,...

  • Java Tech Lead

    2 weeks ago

    Singapore CXC SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesDo you like to be challenged and encouraged to learn & grow professionally? If you are an experienced Java Developer with leadership experience looking for an opportunity to become a Technical Lead, this is the perfect role for youTo be successful in this role:· At least 5 years' experience in developing applications using Java...

G01 - Tech Lead (Amazon Connect)

4 weeks ago

Singapore FPT ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Experienced (Amazon Connect) Tech Lead focused on Contact Center services.

The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.

Key Responsibilities

  • Lead technical implementation of AWS Connect contact center solutions, including IVR flows, contact flows, and integration with AWS services
  • Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services
  • Configure and maintain contact center routing strategies, queue management, and reporting
  • Integrate AWS Connect with external systems including CRM platforms and third-party APIs
  • Implement security controls and ensure compliance with data protection requirements
  • Provide technical guidance and mentorship to junior team members
  • Create technical documentation and standard operating procedures

Required Qualifications

  • 4-7 years of experience implementing contact center solutions
  • Strong hands-on experience with AWS Connect and related AWS services
  • Proven track record of successful contact center implementations
  • Experience with contact flow design and IVR development
  • Proficiency in at least one programming language (Python, Node.js, or Java)
  • AWS Certification (Solutions Architect Associate or higher)
  • Experience with RESTful APIs and web services integration
  • Strong understanding of telephony concepts and contact center metrics

Skills & Competencies

  • Strong problem-solving and analytical capabilities
  • Excellent communication and documentation skills
  • Ability to work effectively with cross-functional teams
  • Customer-focused mindset with attention to detail
  • Experience managing multiple priorities in a fast-paced environment
Tell employers what skills you have

CRM
Technical Documentation
Web Services
Architect
Documentation Skills
Routing
Telephony
Mentorship
Customerfocused
Compliance
Attention to Detail
Python
Java
AWS Lambda