G01 - Tech Lead (Amazon Connect)

2 weeks ago


Singapore FPT ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Experienced (Amazon Connect) Tech Lead focused on Contact Center services.

The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.

Key Responsibilities

  • Lead technical implementation of AWS Connect contact center solutions, including IVR flows, contact flows, and integration with AWS services
  • Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services
  • Configure and maintain contact center routing strategies, queue management, and reporting
  • Integrate AWS Connect with external systems including CRM platforms and third-party APIs
  • Implement security controls and ensure compliance with data protection requirements
  • Provide technical guidance and mentorship to junior team members
  • Create technical documentation and standard operating procedures

Required Qualifications

  • 4-7 years of experience implementing contact center solutions
  • Strong hands-on experience with AWS Connect and related AWS services
  • Proven track record of successful contact center implementations
  • Experience with contact flow design and IVR development
  • Proficiency in at least one programming language (Python, Node.js, or Java)
  • AWS Certification (Solutions Architect Associate or higher)
  • Experience with RESTful APIs and web services integration
  • Strong understanding of telephony concepts and contact center metrics

Skills & Competencies

  • Strong problem-solving and analytical capabilities
  • Excellent communication and documentation skills
  • Ability to work effectively with cross-functional teams
  • Customer-focused mindset with attention to detail
  • Experience managing multiple priorities in a fast-paced environment
Tell employers what skills you have

CRM
Technical Documentation
Web Services
Architect
Documentation Skills
Routing
Telephony
Mentorship
Customerfocused
Compliance
Attention to Detail
Python
Java
AWS Lambda
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