Customer Service

1 day ago


Singapore SISTIC.COM PTE LTD Full time
Roles & Responsibilities

In your role:

Call Centre Support

  • You are the face of the company and first point of contact for the customer.
  • Monitor staff attendance and ensure Call Centre Service Levels are achieved.
  • Conduct briefing for staff and update event information to ensure staff are updated ofcorrect information to inform customers.
  • Handle and follow up on open and escalated cases in a timely manner.
  • Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) andoutbound calls for cancelled/ postponed shows.
  • Monitor live chat for SISTIC Live stream events.
  • Deliver an enjoyable and smooth experience for our customers via customer emails, livechat requests and social media enquiries.
  • Handle escalated customer complaints.
  • Provide feedback to further enhance existing processes to improve the customerexperience.
  • Other Administrative duties e.g.: endorse timesheet, follow ups on double bookings etc
  • Other ad-hoc duties assigned by your reporting supervisors.

Box Office Support

  • Answering helpdesk calls from agents and staff.
  • Manage brochure and ticket stock replenishment from agents.
  • Troubleshoot and conduct authorised agent’s printer maintenance.
  • Ticket fulfilment duties (ticket printing, delivery arrangement, follow ups on bouncedmails).
  • Set up and perform venue ticket sales and collections.
  • Perform the role of supervisor to ensure smooth operations at venue sales.
  • Daily reconciliation of ticket sales.

Requirement:

  • At least a A Level / O level / Nitec / Higher Nitec.
  • A team player, task oriented and possess good communication skills and customerservice skills. Able to lead a team.
  • Independent while building relationships with colleagues and customers.
  • Be adaptable, able to be mould to an ever-changing environment.
  • Positive, possess a “Can Do” attitude and cheerful personality.
  • Proficient in Microsoft Office
  • Have the proven ability to problem solve, both being able to think out of the box andimplement innovative solutions to everyday problems.
  • Able to perform rotating shift schedules including weekends and public holidays.
  • 1 year contract convertible to permanent role.

Tell employers what skills you have

Ability to Multitask
Microsoft Office
Microsoft Excel
Ticketing
Interpersonal Skills
Event Management
Adaptable
Good Communication Skills
Ticket Sales
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Service Experience
Call Center
  • customer service

    1 day ago


    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...

  • Customer Service

    1 day ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...


  • Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    Roles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...


  • Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    Roles & ResponsibilitiesThe Job: Handling telephone calls, answering enquiries on the Club’s facilities and functions. Handling of the Club’s programmes applications and enquiries/facilities bookings. Cashiering duties. Membership services – collection of sub-fees Administrative duties E.g. safe-keeping and proper recording of issuance of keys and...

  • Service Crew

    7 months ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...

  • Customer Service

    1 day ago


    Singapore LYNN AESTHETIC PTE. LTD. Full time

    Roles & ResponsibilitiesWe aare a professional beauty and wellness company providing Facial, Slimming and Therapeutic massage services.Cold call customer to secured service bookingCustomer service dutiesReception dutiesReminder callInvoicingDay end sales settlementWilling to work in a very challenging environment.Outgoing easy going personalityEnjoy talking...

  • Customer Service

    1 day ago


    Singapore IVI AESTHETIC PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Service Officer at IVI Aesthetic, you will be the first point of contact for our patients and potential clients, playing a key role in shaping their experience with us. You will be responsible for handling inquiries across multiple channels, including phone calls, social media platforms, and emails, providing information...

  • Customer Service

    1 day ago


    Singapore YISHUN TOWING PTE LTD Full time

    Roles & ResponsibilitiesJob Description- Handles "Shopee" parcels- Scan and distribute the parcels to customers.- Ensure accuratelyWorking days:3/4days per week12hours shift (Morning and Night) 9am to 9pm, 9pm to 9amPosition: 1 pax for - Morning shift2 pax for - Night shiftTell employers what skills you haveCustomer ExperienceInterpersonal...

  • Customer service

    2 months ago


    Singapore AIMIN ACUPUNCTURE & WEIGHT LOSS CENTRE PTE LTD Full time

    Roles & ResponsibilitiesJob Highlights● 5 days work● Proficient in Microsoft Office● Outstanding career growth & development opportunitiesJob Description● Working under the leadership of the Manager.● Required to take instructions and orders from the Manager.● Manage the Customer Service queries and provide solutions accordingly.● Analysis of...

  • Service Technician

    17 hours ago


    Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    About the Role:Cummins Sales and Service Singapore Pte. Ltd. is looking for a skilled Service Technician to join our team in Tuas, Singapore. As a Service Technician, you will be responsible for providing technical support for all Cummins products, primarily in Automotive, Industrial, and Marine applications. You will respond to engine breakdowns, perform...

  • Service Technician

    2 months ago


    Singapore CUMMINS SALES AND SERVICE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesService Technician Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while making an impact...


  • Singapore NLS TRANSPORT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesReport and works closely with Operations Manager Monitor customer service trends, anticipate customer needs, and develop strategies to ensure that customer service is at the highest possible levelTrain and guide customer service personnel to ensure customer service standards are metDevelop customer service guidelines and implement...


  • Singapore CPO PTE. LTD. Full time

    Roles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...


  • Singapore HERA BEAUTY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for all clients who interact with our salon.The Customer Service Manager's responsibilities include overseeing customer service operations, handling client inquiries and complaints, and implementing strategies to improve...


  • Singapore NLS TRANSPORT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAt NLS Transport Services PTE. LTD., we are seeking a Customer Service Director to work closely with our Operations Manager and lead our customer service team to ensure the highest possible level of service delivery.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of...


  • Singapore DBS Bank Limited Full time

    Job Title: Customer Service OfficerDBS Bank Limited is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and satisfaction.Key Responsibilities:Customer...


  • Singapore ADVINES HR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob descriptionFunctional objectives (Role / desired outcome)• Integrated and effective customer service hub with close cross-regional and -functional alignment.• High customer satisfaction and loyalty via above-average customer service levels.Tasks and Responsibilities• Develop and execute a comprehensive customer service...


  • Singapore RN CARE PTE. LTD. Full time

    Job SummaryAs a Customer Service Representative at RN CARE PTE. LTD., you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that customers are satisfied with our services, and you will be the first point of contact for any customer inquiries or complaints. You will be required to...


  • Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesA Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities· Improve customer service...