Payment Operations Manager

4 weeks ago


Singapore DOO PAYMENT SG PTE. LTD. Full time
Roles & Responsibilities

Doo Group is an international Financial Institution and headquartered in Singapore.

We are looking for a suitable candidate to fill the role of Payment Operations Manager for our Singapore office.

Please submit a full and detail CV during application.

CVs that are incomplete will not be considered.

NOTE: JD is just a brief description of our company requirements and may not reflect the full specifics of the job scope. Details will be provided upon selection for interview.

Job Description

  • Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence.
  • Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.
  • Manage payment controls and ensure all supplier payments are accurate and comply with various company policies
  • Involve in project management, with an emphasis on operationalizing new products or features and improving existing operational processes connected to the product domain, making sure that the processes scale well, are efficient and mitigate or minimize risks.
  • Identifying, prioritising, and addressing key manual workload drivers for Payment Operations connected to the designated domain.
  • Keep track of transaction processing, authorization, reporting, initiating refunds or chargebacks, payment reconciliation, and bookkeeping
  • Adopting an innovative, risk based and client focused approach when designing and changing products
  • A solid background in business operations and a technical background is essential.
  • Monitoring of key industry trends, competitive developments and changes in customer needs /behavior to contribute to the business and product development.
  • Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs, serving as the key escalation point for significant breaches.
  • Candidates with experiences in Credit or Debit Card Business (Banks) or Payment Financial Institutions preferred.
  • Remuneration package will be commensurate according to experience and ability.

Tell employers what skills you have

Transaction Processing
Operational Excellence
Assistance Administrative
Content Strategy
Service Level
Event Management
Ecology
Event Planning
Project Management
Authorization
Bookkeeping
Interior Design
Office Software

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